Freight Forwarder Customer Service and Operations

Freight Forwarder Customer Service and Operations Basic Information

JFK Airport area, New York, USA

Full time

• Act as the primary point of contact for customers regarding the inquiries and shipments.
• Address customer questions and issues promptly, ensuring high levels of satisfaction.
• Shipment Coordination:
  Manage the logistics of airfreight and ocean freight shipments, including booking, tracking, and documentation; collaborate with carriers, customs brokers, and other stakeholders to ensure timely deliveries.
• Problem Solving:
  Identify and resolve any issues that arise during the shipping process, proactively communicating with customers about any delays or changes; utilize critical thinking to find effective solutions for customer needs.
• Documentation and Compliance:
  Prepare and handle all hands‑on documentation from end to end to ensure compliance with international regulations and company policies; maintain accurate records of all transactions and communications related to airfreight and ocean freight shipments.
• Work closely with the teams to provide a seamless customer experience; assist in the development of operational improvements to enhance service delivery.
• Performance Tracking:
  Monitor customer feedback and service metrics, contributing to the continuous improvement of processes and procedures.

• Degree in Logistics, or a related field preferred.
• Minimum of 3 years of experience in freight forwarding operation; latest working experience is freight forwarder.
• Strong mastery of freight forwarding operations, documentation handling, regulations, and industry practices; main and excellent experience in Airfreight end-to-end operation.
• Excellent communication skills, both verbal and written, with a strong customer service orientation.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficiency in freight forwarding software (specifically Cargowise) and Microsoft Office Suite.

• A collaborative and supportive work environment.
• Competitive salary and benefits package; opportunities for professional development and career growth.

If you are excited by this fantastic opportunity and have what it takes to excel within this business, then click APPLY NOW!