Accounts Receivable Collections Specialist
Listed on 2025-10-31
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Accounting
Accounts Receivable/ Collections, Accounting Assistant, Accounting & Finance -
Finance & Banking
Accounts Receivable/ Collections, Accounting & Finance
We are a fast-paced, customer-focused company in the distribution industry, committed to strong relationships with our clients and operational excellence. We are seeking a detail-oriented Accounts Receivable & Collections Specialist to support our finance team and ensure timely customer payments.
Pay: $22.00 - $27.00 per hour
Job Type: Full-time
Hours: Monday - Friday 8am - 4:30pm
Work Location: In person - 908 Niagara Falls Blvd. North Tonawanda, NY 14120
Position OverviewThe Accounts Receivable & Collections Specialist is responsible for managing customer accounts, overseeing invoice accuracy, performing collections activities, and providing exceptional support to both internal teams and external customers. This role is critical to maintaining healthy cash flow and customer account integrity.
Key Responsibilities- Monitor and manage outstanding customer balances and follow up on delinquent accounts
- Contact customers via phone and email regarding overdue invoices and payment arrangements
- Apply customer payments and reconcile accounts accurately
- Investigate and resolve billing discrepancies or disputes
- Communicate with customers’ Accounts Payable departments regarding invoice status and payment issues
- Collaborate with branch managers and sales staff to support account resolution
- Maintain detailed records of collection activities and customer communications
- Assist with tax exemption documentation (NYS and PA)
- Previous experience in Accounts Receivable, Collections, or Billing (2+ years preferred)
- Intermediate proficiency in MS Excel and MS Word
- Experience with accounting or ERP systems (Infor Cloud Suite Distribution operational and accounting software and Bill Trust a plus, but not required)
- Strong attention to detail and excellent follow-up skills
- Professional communication and customer service abilities
- Fast-paced, team-oriented environment
- Some travel to branch locations may be required (minimal)
This role is ideal for individuals who thrive in managing account details, problem-solving payment issues, and maintaining strong professional relationships with customers.
Benefits- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
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