Billing Specialist

About the Role

The purpose of the invoicing Specialist position is to perform the invoicing process to ensure that accurate invoices are generated and funds are collected and received by the due date.

You will report to the invoicing Manager as the Billing Specialist and support the company's invoicing and payment collection functions. You will be responsible for addressing and responding to our clients' questions and concerns via phone and email. You will also perform additional clerical duties related to maintaining accounts receivable records, such as updating and maintaining client accounts accurately. Your contribution to the team will help drive the accounts receivable function towards excellence.

• Respond to client inquiries both verbally and in writing.
• In all accounting systems, appropriately record client payments.
• Manage customer account upgrades, downgrades, cancellations, and other changes.
• New client sign-ups are processed and supported.
• Collaborate with internal teams to address client queries and issues.
• Resolve any differences in customer accounts between systems.
• Work together on monthly billing tasks.
• Maintain non-pay processes in order to collect payment from non-paying consumers.
• As needed, maintain and support older billing systems.
• Support and carry out month-end responsibilities.
• Other responsibilities as assigned.

• 1-3 years of experience in data entry or clerical work.
• 1-3 years of experience in customer service.
• A keen eye for detail and problem-solving abilities.
• Excellent oral and written communication abilities, as well as the ability to prioritize conflicting duties in a fast-paced setting.
• Professional and courteous to team members and clients.
• A desire to work with faith-based organizations.
• Accepts responsibility, holds themselves accountable, and takes pride in their work.
• Excel skills are advantageous.
• Experience with accounts receivable is preferred.
• An undergraduate degree in business is preferred.

The overall remuneration for this position (salary + bonuses) is between $40,000 and $60,000 per year.

Generous paid time off, medical coverage, dental coverage, vision coverage, short and long term disability insurance, and life insurance are all provided at no cost. Competitive compensation, 401k match, professional development, top‑of‑the‑line equipment, referral program, parental leave, family‑friendly culture, and the opportunity to work alongside thought leaders in developing technology are all available.