Associate Director,Student Account Services Job Village of Garden City New York USA,Accounting

Associate Director, Student Account Services One‑Stop Student Services Center

JOB SUMMARY: The Associate Director, Student Account Services provides operational oversight of the University’s student billing and accounts receivable functions, ensuring the accurate assessment, billing, collection, and reconciliation of tuition, fees, housing, and other student charges. This position is responsible for safeguarding tuition revenue through strong internal controls, compliance with institutional policy and accounting standards, and the effective use of automated billing systems.

This role serves as the functional/transactional owner of student billing operations within the student information system, partnering closely with Finance, Information Technology to support system configuration, testing, enhancements, and issue resolution related to tuition calculation, refunds, late fee assessments, financial registration blocks, and statement generation.

This position plays a critical role in financial tracking and reporting, audit preparation, reconciliation, website/publication accuracy and data integrity, supporting both internal and external audits. Through collaboration with One‑Stop partners, Finance, IT, and external stakeholders, the Associate Director, Student Account Services ensures timely, accurate billing and clear communication while continuously improving the student financial experience and protecting institutional revenue.

SALARY INFORMATION

In compliance with New York’s Pay Transparency Act, the annual base salary range for this position is $70,000 – $75,000. Adelphi University considers factors such as departmental budgets, scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer. The above hiring range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

An annual base salary higher than the range may be warranted in circumstances where a candidate has demonstrable equivalent prior higher education experience at another University.

Adelphi University provides a comprehensive benefit package for faculty and staff employees. For a list of benefits provided to employees, please see the benefits page.

REPORTS TO: Director of One‑Stop and Student Account Services

RESPONSIBILITIES & DUTIES

Billing Operations & Revenue Integrity:

Oversee the end‑to‑end student billing lifecycle, including tuition and fee assessment, billing statement generation, accounts receivable tracking, late fee processing, and balance resolution.

Partner with Finance in creating and organizing the annual tuition and fee rate sheet.

Review contracts/MOUs (special programs/reduced rate programs) to ensure tuition and fee rates are up to date and build tuition and fee tables in SAAS.

Work with the Financial Aid unit to ensure tuition freeze in place for eligible programs, including the NY State Enhanced Tuition Assistance (ETA) recipients.

Develop and maintain semester‑based billing calendars and schedules in coordination with One‑Stop partners, Finance, and IT to ensure timely and accurate billing.

Review, update, and generate weekly and monthly student billing statements, ensuring accuracy, completeness, and compliance with institutional policies.

Monitor accounts receivable activity daily, analyzing payment trends, aging, and variances with year‑over‑year comparisons.

Post, review, and reconcile late fees according to approved schedules, documenting trends and prior‑year comparisons.

System Ownership & Controls

Serve as the primary functional lead for student billing system configuration, maintenance, testing,…