Associate Bursar

Overview

New York Institute of Technology's six schools and colleges offer undergraduate, graduate, doctoral, and professional degree programs in in-demand disciplines including computer science, data science, and cybersecurity; biology, health professions, and medicine; architecture and design; engineering; IT and digital technologies; management; and energy and sustainability. A nonprofit, independent, private, and nonsectarian institute of higher education founded in 1955, it welcomes nearly 8,000 students worldwide.

The university has campuses in New York City and Long Island, New York;
Jonesboro, Arkansas; and Vancouver, British Columbia, as well as programs around the world. More than 120,000 alumni are part of an engaged network of physicians, architects, scientists, engineers, business leaders, digital artists, and healthcare professionals. Together, the university’s community of doers, makers, healers, and innovators empowers graduates to change the world, solve 21st-century challenges, and reinvent the future.

For more information, visit nyit.edu.

New York Institute of Technology seeks an Associate Bursar located at the Old Westbury campus.

New York Institute of Technology seeks an Associate Bursar to support the administration and collection of student accounts, payment processing, and account reconciliation. This position is responsible for reviewing student tuition and fee accounts, communicating with students regarding outstanding balances and payment obligations, and implementing strategies to reduce delinquency, financial risk, and institutional liability.

The Associate Bursar provides comprehensive customer service and account support to students at the Old Westbury location, including students affiliated with New York Tech, NYITCOM, and Global campuses. The position works closely with campus partners to ensure student accounts are accurate, payments and financial aid are properly applied, and account issues are resolved in a timely manner.

Responsibilities include, but are not limited to:

• Provide professional, responsive, and solution-oriented customer service to students regarding billing, payments, account balances, and financial obligations.
• Make and receive telephone calls and respond to student inquiries through email and other communication channels.
• Review student accounts to ensure all eligible financial aid has been properly awarded, posted, and applied.
• Monitor and review payment plans, communicate upcoming payment deadlines, and send reminders regarding payments due.
• Respond to inquiries related to account balances, late payment fees, payment plans, due dates, refunds, and other billing matters.
• Collaborate with the Registrar, Financial Aid, Academic Departments, and other campus partners to resolve issues involving grades, withdrawals, enrollment dates, registration changes, and other matters that may affect student account balances.
• Follow up on account corrections, adjustments, credits, and other transactions to ensure they are processed accurately and in a timely manner.
• Monitor student accounts for accuracy of charges, payments, financial aid, coding, and other account activity.
• Work closely with the Registrar, Collections, Security, Library, Financial Aid, Counseling & Wellness, Housing, Admissions, and other departments to support timely and accurate cohort and student account processing.
• Assist management with student communication initiatives, including text, email, and telephone campaigns related to payments, balances, deadlines, and delinquent accounts.
• Support Bursar operations at the New York City campus, as needed, including orientation, open house, graduation, and other special events, as well as coverage during staff absences and…