Collections Specialist

Location: Victor

Description We are looking for a Collections Specialist to join a manufacturing organization in New York on a contract basis. This position focuses on managing customer accounts, reducing outstanding balances, and supporting healthy cash flow through effective follow-up and issue resolution. The ideal candidate brings experience with both commercial and consumer collections, along with a strong understanding of billing and credit-related processes.

Responsibilities:

- Contact commercial and consumer customers regarding past-due balances and drive timely payment resolution through clear, effective communication.

- Review aging reports and account histories to prioritize collection efforts and identify high-risk receivables.

- Investigate billing questions, payment discrepancies, and account issues in partnership with internal teams to remove barriers to payment.

- Maintain accurate records of collection activity, customer commitments, and account status updates within company systems.

- Work closely with credit and finance personnel to support account evaluations and recommend appropriate collection actions.

- Monitor outstanding invoices and follow established collection procedures to improve recovery rates and reduce delinquency.

- Prepare account summaries and status updates for leadership to highlight collection trends and unresolved items. Requirements - Experience handling collections for commercial and/or consumer accounts.

- Working knowledge of credit and collections practices, including account follow-up and payment resolution.

- Familiarity with billing collection processes and the ability to address invoice-related concerns.

- Strong written and verbal communication skills with a detail-oriented, customer-focused approach.

- Ability to manage multiple accounts efficiently while maintaining attention to detail and accuracy.

- Proficiency with account tracking systems, spreadsheets, or similar tools used in collections environments.

- Experience supporting financial operations within a manufacturing or similar business setting is preferred.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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