Payroll Specialist and Client Support

Location: New York

Salary: $65,000-$80,000 per year, depending on experience

Working arrangement: On-site

Industry: Payroll, HR & Workforce Management Services

We’re working with a growing payroll and human capital management services provider that helps businesses manage their payroll, employee data and wider workforce requirements.

The business has built its reputation on delivering a more personal, responsive service than larger, less flexible providers. Its offering spans full-service payroll processing, payroll tax administration, reporting, HR support and workforce management solutions.

As the team continues to grow, they’re looking for a hands-on Payroll Specialist & Client Support professional to join their New York team. This is an opportunity for someone who enjoys working with numbers, solving problems and helping clients get the service they need.

You’ll play an important role in ensuring payrolls are processed accurately and on time, client queries are resolved efficiently, and payroll documentation and packages are prepared correctly for distribution.

This role would suit someone who combines strong payroll administration skills with a customer-first attitude, takes ownership of their work and is comfortable working in a fast-paced, growing business where everyone contributes.

This is a varied, operational role combining payroll processing, client support, troubleshooting and payroll production activities. You’ll work closely with colleagues across the business to keep payroll operations running smoothly and ensure clients receive a reliable, high-quality service.

Payroll Processing & Administration

• Support the accurate and timely processing of payroll for a portfolio of business clients.
• Review payroll information, employee changes, pay rates, deductions, tax with holdings and other payroll inputs to help ensure accurate pay runs.
• Identify and investigate payroll discrepancies, working through issues methodically to establish the cause and implement the appropriate correction.
• Assist with payroll reconciliations, reporting and related administrative activities.
• Maintain accurate employee and payroll records, ensuring information is handled confidentially and in line with relevant procedures.
• Work to payroll deadlines while maintaining a high level of accuracy and attention to detail.

Client Service & Payroll Support

• Act as a helpful point of contact for client payroll queries, responding professionally and ensuring questions are followed through to resolution.
• Investigate issues relating to payroll calculations, employee pay, deductions, tax information and payroll documentation.
• Build positive working relationships with clients by providing responsive, reliable support and clear communication.
• Take ownership of queries rather than simply passing them on, escalating more complex issues when necessary.
• Work collaboratively with internal payroll, operations and client service colleagues to resolve problems and improve the client experience.
• Help clients understand payroll information and guide them through straightforward issues or processes where appropriate.

Payroll Production & Pack-Out

• Support the preparation and organisation of physical payroll packages and related documents for client distribution.
• Check payroll materials for completeness and accuracy before they are packaged and prepared for dispatch.
• Organise payroll paperwork and packages efficiently, ensuring everything is ready within the required deadlines.
• Assist with the practical, hands‑on aspects of the payroll production process, particularly during busy payroll periods.
• Maintain an organised working environment and follow established procedures…