Quality Control Case Reviewer

Job Overview

APPLICANTS MUST BE PERMANENT IN THE PRINCIPLE ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE

The DSS Accountability Office (DSS-AO) is responsible for protecting the integrity of social services programs administered by the New York City Department of Social Services (DSS) and ensuring that DSS complies with all statutory, regulatory and contractual standards. Within AO, the Office of Quality Assurance & Fiscal Integrity conducts complex internal audits and quality control reviews to identify areas of programmatic deficiencies.

The unit analyzes error trends and determines the need for corrective action plans and/or training.

OQA & FI is recruiting for (2) two Principal Administrative Associate II to function as a Quality Control Case Reviewer.

Hours/

Schedule:

9 AM - 5 PM

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

• Review POS, HRA One Viewer of imaged/scanned documents, Welfare Management System (WMS) data and other pertinent data to obtain information on the current financial status and eligibility criteria of cases in receipt of SNAP benefits. Determine accuracy of benefits issued and compare to State Quality Control error findings or to the month under review in the EQAS audit.
• Audit for the EQAS QC on 16 cases each month randomly selected from a MIS run of active Cash Assistance and Non-Cash Assistance (NGA) SNAP cases. Conduct telephone interviews with SNAP participants using appropriate interview techniques in order to obtain critical information. Complete a desk audit to secure documentation pertinent to quality control eligibility criteria. Compare Paperless Office System (POS) case record, Welfare Management System (WMS) and One Viewer information to the interview/desk audit information to determine if discrepancies exist.
• Secure collateral information to verify the accuracy of the information provided from the POS record, participant interview information and HRA One Viewer documentation. Initiate third‑party contacts to clarify and identify any variances, discrepancies or inadequate documentation discovered during the review of State Quality Control errors or in the EQAS audit. Sources of verification include computer match systems, employers, landlords, schools and other local, State and Federal programs, replicating verification standards outlined in the SNAP Source Book manual.
  
  Evaluate collateral contact information to ensure that data collected is complete, accurate and appropriate to the case under review.
• Prepare manual budgets to replicate the actual amounts issued to the SNAP household for the month under review for State QC or EQAS cases. Perform recalculation of SNAP budget based on the data obtained to determine the correctness of the payment amounts issued for the review month according to Federal QC Food and Nutrition Service (FNS) guidelines and methodology.
• Record the information and documentation obtained from the POS case record, One Viewer, interviews, computer matches and collateral sources onto the standardized QC workbook (W‑907SS) in accordance with Federal/State QC standards.
• Prepare audit correspondence to Family Independence Administration CA/NGA center offices on standardized forms identifying payment errors and specifying the nature, error element, causal factor, timing and budget calculations. Provide detailed information for corrective action purposes on State QC and EQAS payment errors to recover, reduce and prevent SNAP eligibility and payment errors.
• Complete the Consumer Satisfaction Survey (CSS) on the SNAP EQAS sample population regarding voluntary responses related to courtesy and respect and overall satisfaction with services.
• Research Federal and State policies and regulations to evaluate if City procedures were properly applied and compliant with the New York State system.

• A baccalaureate degree from an accredited college and three years of satisfactory full‑time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
• An associate degree…