Billing Service Desk Coordinator

Billing Service Desk Coordinator

Location:

Boston, New York, or Washington, D.C. ()

Join MoFo as a Billing Service Desk Coordinator on our Financial Operations team. This role supports the Client Accounting team by handling workflow requests for billing data, reports, and procedural questions.

• Promote and model MoFo’s Client Service Principles in teamwork, work product, and personal interaction.
• Ensure exemplary client service to internal and external clients, proactively promote client service throughout the department.
• Respond to peer requests recognizing that they serve a client or firm need.
• Use financial system, workflows, and tools to review, assign and complete ad‑hoc requests for prebills, inventory reports, invoice copies, and general inquiries.
• Monitor service levels in workflows and ensure timely responses to requests.
• Review outside counsel guidelines and document relevant provisions relating to client billing.
• Achieve a solid understanding of client and matter setups, audit matter setups for accuracy.
• Provide backup to Client Accounting team in covering absences of team members and distributing prebills during the monthly prebill cycle.
• Assist with audits and reconciliations of financial data, including review and submission of electronic files to clients.

• Some college experience including coursework in accounting or business preferred; associate’s degree strongly preferred.
• Prior billing experience preferred but not required. Strong desire to build a career in legal accounting is required.
• Strong verbal and written communication skills, ability to communicate effectively and tactfully with peers and internal clients.
• Excellent customer service skills; ability to determine the nature of a request and answer completely and efficiently, keeping stakeholders informed on complex requests.
• Knowledge of Microsoft Office (Outlook, Word, Excel) required; affinity for learning new software highly desired.
• Strong attention to detail; ability to follow instructions with high degree of accuracy; ability to prioritize tasks.
• Ability to maintain confidentiality regarding firm business observations or viewpoints.

At MoFo, we collaborate as one firm, across borders, practice areas, and business functions, valuing fresh ideas and innovation over conformity and competition.

• Comprehensive benefits package beginning on first day (medical, dental, vision, life, disability).
• Industry‑leading parental leave and family benefits, including adoption and fertility treatment options and backup child and elder care.
• Global wellness program with free access to Talkspace and Calm apps.
• Annual community service day and a birthday holiday.
• Annual education reimbursement.
• Dedicated Talent Development team.
• Competitive annual profit‑sharing contribution.

New York: $60k–$80k;
Boston or Washington, D.C.: $55k–$78k.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industry: Law Practice

For questions regarding this position, please e‑mail