Billing Exception Processing Supervisor

Billing Exception Processing Supervisor at the NYC Department of Environmental Protection (NYC DEP)

The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high‑quality drinking water, managing wastewater and storm water, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6,000 employees.

The Billing Exceptions Processing Supervisor trains and supervises staff who analyze daily exceptions to the meter upload and billing processes to resolve issues affecting accurate billing of water and sewer customers. Key duties include: reviewing records for accuracy and policy compliance; performing complex calculations to determine correct charges; preparing correspondence in response to customer inquiries, billing disputes and appeals; interpreting eligibility for BCS billing programs;

handling timekeeping, discipline, and evaluations; and collaborating with other units on reconciliation and complex billing adjustments.

• A baccalaureate degree from an accredited college and three years of full‑time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
• An associate degree or 60 semester credits from an accredited college and four years of full‑time progressively responsible clerical/administrative experience, including one year of the supervisory experience described above; or
• A high‑school diploma or equivalent and five years of full‑time progressively responsible clerical/administrative experience, including one year of the supervisory experience described above; or
• Education and/or experience equivalent to any of the above, with the one year of administrative or supervisory experience required.

Only candidates serving in the permanent civil service title of Principal Administrative Associate will be considered for an interview. The position is open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate on your resume or cover letter your interest in the 55‑a Program.

Prolonged computer use, sitting for long periods of time.

$66,062.00 – $ per year.

59‑17 Junction Blvd, Corona, NY.

35 hours per week.

Recruitment Contact:
Grace Pigott
Recruitment Email: gracep.gov

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.