Receptionist, Administrative​/Clerical

H&R Block – Client Service Professional/Receptionist

Location:

Fort Drum, NY

Employment type:

Full-time

Seniority level:
Not Applicable

Job function:
Administrative;
Industry: Retail

Pay Range: $15.50 – $27.00 per hour

Sponsored Job #30434

At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive to continuously improve our business through our long-term strategy, Block Next, focusing on innovation, client experience, and sustainable growth.

A typical day involves inspiring people to make confident, informed decisions about their lives, careers, and money. As a seasonal Client Service Professional/Receptionist, you will focus on how to wow clients now and in the future.

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Ensure all client needs are met during service—both in person and over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Perform other duties as assigned.

• High school diploma or equivalent.
• Ability to work a flexible schedule and/or in multiple locations.
• Sales or marketing experience (optional).

• Experience working in a fast‑paced environment.
• Previous customer‑service experience.
• Ability to multi‑task.
• Strong organizational and time‑management skills.
• Computer proficiency, including Microsoft Office.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You.
• Neurodiversity and caregiver support.
• Various discounts on everyday items and services.
• Medical coverage, 401(k) retirement savings, employee‑stock purchase plan (subject to eligibility).
• Access to H&R Block’s retirement savings plan, Employee Assistance Program, virtual fitness center programs, and associate discount program.
• Automatic enrollment in Business Travel Accident Insurance and Associate Tax Prep benefit.

We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

H&R Block is an equal opportunity employer. If you’re looking to make an impact, H&R Block is the place for you.

Local minimum wage laws apply. Pay will be based on job-related factors such as experience, education, skill, performance, and geographic location. Successful candidates may be eligible for incentive compensation plans.