Workplace Experience Associate; Catering - NYC

Workplace Experience Associate (Catering) - NYC

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Industrious is the largest premium workplace‑as‑a‑service provider and home to the highest‑rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting.

As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.

Great days also start when everyone can be their authentic self ersity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

We are proud to have been recognized as one of America’s 500 fastest‑growing companies in 2020 by Inc. Magazine and one of Forbes’ Best Startup Employers.

As a Workplace Experience Associate, you will be the face and heartbeat of an executive conference center designed to deliver an exceptional workplace experience for our client’s employees and guests. You’ll manage guest flow, and ensure meetings run seamlessly—from the first greeting to the final farewell. You’ll anchor the catering kitchen and directly support meeting room readiness, visitor coordination and basic workplace services.

This role thrives on consistency—daily rhythms, checklists, and service rituals will be core to your success. You’ll collaborate closely with conference operations, AV, catering partners, security, and workplace teams to ensure every interaction and space reflects our hospitality standards.

• You take pride in creating a calm, confident welcome that helps people feel immediately at ease.
• You appreciate steady routines and like being the reliable person others can count on.
• You enjoy being part of a team that values professionalism, kindness, and making everyone feel they belong in the workplace.

• You don’t feel like the little details matter (labels are facing forward, chairs are pushed in, etc.).
• You’re not energized by helping people feel comfortable, informed, or confident navigating a space.

• Execute meeting room setups, resets, and light cleanup to ensure spaces remain guest‑ready.
• Support catering partners with delivery coordination, presentation standards, and replenishment.
• Coordinate with AV and operations teams so meetings start smoothly and issues are addressed quickly.
• Help manage transitions between back‑to‑back meetings or events.

• Deliver a warm, polished, and anticipatory welcome for all employees and guests.
• Manage guest check‑in, access coordination, and way finding in partnership with security.
• Maintain a calm, organized, and visually refined reception environment.
• Guide the flow of arrivals and departures so every interaction feels seamless.

• Conduct frequent walkthroughs to confirm room cleanliness, supplies, and basic functionality.
• Assist with light administrative tasks such as signage updates, delivery coordination, and vendor check‑ins.

• Embody our hospitality principles—Welcomed, Empowered, Belonging—across every touchpoint.
• Uphold our proprietary Steps of Service in all guest interactions.
• Communicate clearly and empathetically when assisting guests or resolving requests.
• Participate in service training, audits, and continuous improvement activities.

The compensation for this full‑time role ranges from $28.00 - $31.00 an hour. The successful candidate’s actual base compensation will be based upon a variety of factors, including…