Service Coordinator

Associate Vice President, Director of Service Operations at Prime Mechanical | Providing superior HVAC solutions today for a more comfortable tomorrow

Location: Long Island, NY

Company Description

Prime Mechanical is a leading commercial HVAC company located in the New York City Metro area. Known for exceptional results and unmatched customer service, Prime Mechanical offers comprehensive solutions including HVAC service, maintenance, and construction. Our values make up the "Prime Advantage" which embodies integrity, expertise, and a commitment to providing superior HVAC solutions today for a more comfortable tomorrow.

About the role

Are you an energetic, detail-oriented professional who thrives on organization and keeping operations running smoothly? We are looking for an additional HVAC Service Coordinator to join our team and be the central hub of communication between our clients, service technicians, and management team. This is a pivotal role where your skills in scheduling, problem-solving, and customer service will directly impact the efficiency of our field operations and the satisfaction of our clients.

If you enjoy multitasking in a fast-paced environment, have a sharp eye for detail, and love being the go-to person who makes things happen, we want to hear from you.

Day-to-day tasks

• Serve as the first point of contact for incoming service requests from clients.
• Generate and manage work orders, ensuring accurate and timely dispatching of field technicians.
• Check technicians in and out daily, keeping schedules and assignments on track.
• Review, organize, and distribute field reports for accuracy and completeness.
• Order parts and materials, confirm deliveries, and track inventory to support field operations.
• Log and update completed work order information in our database.
• Prepare, update, and distribute service reports, including open work orders, maintenance histories, and timesheets.
• Assist with assembling billing paperwork to ensure smooth invoicing.
• Prepare and price service proposals, while following up on pending quotes with clients.
• Provide general administrative support as needed to keep service operations running efficiently.

What we are looking for

• Minimum of 5 years in service coordination, dispatch, or related administrative role (HVAC or construction industry preferred).
• Strong organizational skills with the ability to manage multiple tasks and schedules simultaneously.
• Proficient in Microsoft Office (Word, Excel, Outlook, Access); experience with service management software is a plus.
• Excellent verbal and written communication skills to interact effectively with clients and team members.

Company Benefits

• Top salary offerings, commensurate with experience.
• Full medical coverage and an employer-matched pension plan.
• Opportunity to build a long-term career in a well-established and growing HVAC company.
• Work with a supportive, collaborative group of professionals who value your contributions.
• Exposure to both operational and client-facing functions, opening the door to future career growth.

If you’re ready to bring your skills, energy, and dedication to a company that values your work, we’d love to hear from you. Please send your resume to or apply on Linked In directly.

NOTE:

This job description is not intended to be all-inclusive. Team members may perform other related duties as needed to meet the ongoing needs of our customers.

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