Sales Coordinator

Sales Coordinator

Here’s a growth opportunity you don’t find often assisting the best and most innovative in the luxury hospitality industry today. You’ll be challenged consistently with a diverse range of responsibilities that keep the department running seamlessly. You'll thrive in organized chaos and be hardwired to succeed. Long story short? We love people who love a challenge. We’re currently searching for a high‑energy, up‑for‑anything, ridiculously organized Sales and Marketing Coordinator to support our sales team.

The Sales and Marketing Coordinator’s primary role is to perform general office duties to support the Sales & Marketing team e.g., sending emails, drafting proposals and contracts, loading bookings and rates onto the property management system and maintaining customer and company profiles. Due to some sales team members being remote, the Sales and Marketing Coordinator will be empowered to host client‑facing opportunities.

The coordinator will assist in selling guest rooms, catering services and banquet facilities as directed. They will also provide high‑level administrative support by conducting research, preparing statistical reports, collecting and processing sensitive data, resolving guest issues and performing other tasks related to the position.

Inside Tip:
If you’re the most organized person you know and have a knack for making calm out of chaos, you may be precisely who we are looking for.

• Answer telephone and respond to caller inquiries in a pleasant manner.
• Answer client / booker questions about property facilities / services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, etc.).
• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Generate reports, prepare proposals, compile collection details, coordinate with clients & suppliers.
• Gather materials and assemble information packages (e.g., brochures, promotional materials, sales demo kit, welcome kit, amenities, etc.).
• Manage and maintain sales manager schedules, appointments, and travel arrangements.
• Assist sales team by managing schedules, filing important documents, and communicating relevant information.
• Arrange and coordinate meetings, events, and any appointments.
• Perform hotel site tours with potential clients.
• Monitor, screen, respond to and distribute incoming communications.
• Other duties as assigned by Director of Sales & Marketing or leadership team.

• A post‑secondary diploma or degree in a field of study related to this profession; 2 or more years of experience in a comparable position and/or an equivalent combination of education and experience.
• Strong administrative, organization, and technical skills.
• Proficient in Microsoft Office (Outlook, PowerPoint, Word, etc.).
• Must be detail oriented and accurate.
• Ability to manage multiple priorities, be goal‑oriented, and meet deadlines.
• Strong interpersonal skills and guest service orientation with a sincere, friendly and helpful personality.
• Willing to "pitch‑in" and assist colleagues with their job duties and be a team player.
• Excellent verbal and written communication skills.
• Flexibility to meet the demands of a 24‑hour operation and work a varying schedule to reflect business needs of the hotel.

As a mission‑driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like‑minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

$34 per hour

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non‑discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

• Entry level

• Full‑time

• Sales and Business Development

• Hospitality