Renewal Coordinator​/Collections Specialist

About the Opportunity

This is an opportunity for a renewal coordinator/collections specialist to join a reputable owner/operator/developer in their Leasing Department. The ideal candidate for this position will have a minimum of 2 years of collections and/or renewal experience interacting with a large and varied customer base. Strong communication, problem solving, and analytical skills. Ability to work well under pressure with a high degree of energy.

Excellent verbal and written communication skills with the ability to effectively and appropriately interface with a variety of individuals on a frequent basis. Proficient in Excel and Word.

The Renewal Coordinator/Collections Specialist serves as a liaison between current tenants and the Main Office.

• Respond to tenant inquiries regarding lease renewal and collections matters in a timely manner, including but not limited to:
  • Renewal rent negotiations
  • Extensions
  • Tenant cancellation clauses
  • Owner cancellation clauses
  • Re-qualifications
  • Tenant reference letters
  • Fitness center renewals
  • Ledger charges as per lease terms
• Account reconciliation including but not limited to:
  • Rent payments
  • Account charges
  • Late fees
  • Returned payments
  • Security deposits
  • Application of payments on ledger
• Prepare Rent Stabilized (RS), De-Controlled (DC) leases, Storage Space Agreements and Fitness Center Renewal Agreements according to mailing schedule and mail or email them to the residents.
• Process lease renewals, storage space renewals, fitness center renewals, extensions, and re-qualifications.
• Track and update inventory on the 30-Day report and Renewal Activity Report.
• Provide weekly updates on upcoming inventory to the Leasing Specialists.
• Communicate with tenants and Leasing agents on status of lease renewals.
• Request holdover actions to be commenced for failure to renew, failure to vacate and non-primary residence where applicable.
• Communicate with each tenant in arrears via email (3 rounds) providing tenant ledger and unpaid charges along with a follow up phone call to review tenant ledger and unpaid charges with tenants and respond to any tenant uncertainties.
• Note all correspondence with tenant in Yardi Memos and on the Arrears/Collections Master Spreadsheet for applicable month.
• Correctly categorize the collections spreadsheet according to the status of the arrears and follow up on pending payments.
• Prepare and distribute Collections correspondence with tenants.

• Bachelor’s degree or related work experience
• Yardi Voyager experience beneficial
• Proficient in Microsoft Office
• Proactive, resourceful, and able to juggle multiple time‑sensitive deadlines
• Well organized and detail oriented
• Must be flexible to handle tasks outside of their job description

$70,000 - $75,000

Outstanding benefits, PTO, 401K match

WFH Fridays, in office 9‑5 M‑Th