Sales Assistant

Sales Assistant

Job Summary:

The Sales Assistant will be responsible for maintaining regular contact with customers. Ensuring all customer orders are processed in respective databases. They will need to communicate effectively with other departments to ensure efficient fulfillments of orders can be completed. This job also requires partial receptionist and order clerk duties as well.

• Maintains customer promotional and replacement excel database files.
• Resolves pricing discrepancies on customer invoices.
• Provide customers with special product information as needed, including but not limited to promotional or sales period information.
• Process customer sample requests, arranging shipments.
• Maintain customer database, prepare and distribute monthly reports.
• Any other job duties that may be assigned or supportive in nature.

• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Directs visitors by maintaining employee and department directories; giving instructions.
• Maintains security by following procedures; monitoring logbook; issuing visitor badges.
• Answers, screens and forwards any incoming phone calls while providing basic information when needed.
• Receive and sort packages sent to office.

• Process customer orders, ensuring order accuracy.
• Prepare daily invoices and shipping documents.
• Contact customers about order information: unit prices, shipping dates, and any anticipated delays.
• Receive and respond to customer complaints.
• Verify customer order information, checking it against previously obtained information as necessary.
• Direct S&L departments of customer orders and shipping addresses.
• Upsell additional merchandise to prospective or current customers by telephone.
• Create order-related statistics, and prepare reports for management.

• Data Entry Skills
• Reporting Skills
• Administrative Writing Skills
• Customer Focus
• Self-Development
• Attention to Detail
• Professionalism
• Microsoft Office Skills
• Teamwork