Imaging Mail​/Clerk

Overview

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against:
We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work.

Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

The basic function of this job is to prep returned mail and back-end mail, looking up items as needed in the administration systems. In addition, the position involves scanning documents, logging overnights into an overnight database, and assisting with sorting mail and filing case mail as time permits.

Please Note: This position has been designated as an essential worker and requires work to be performed full-time in your assigned office.

22 Cortlandt Street, New York, NY 10007

• Preps returned Mail and back-end documents using barcode cover sheet appropriate for the task. This includes look-up of information in the administration system as needed.
• Setup & manage the appointment schedule via Zoom. Meeting & greeting customer for their appointment.
• Logs contents of overnight packages in the overnight tracking database
• Counts and batches documents for scanning, making sure tasks are appropriately separated
• Assist Mail Services by sorting multiple daily mail drops and filing Case Mail as time permits and volumes dictate.
• Other duties and projects as assigned

• Experience in office or Imaging/mailroom environment
• Ability to routinely life/move 20-50 pounds
• Proficient with Excel
• Excellent verbal & written communication
• Knowledge of Imaging and Mail Room equipment
• Proven customer service experience
• Good organizational and prioritization skills
• Dependable and good team player

• College degree or equivalent experience

Base salary range: 36,460 - 45,580 USD. In addition to base salary, Voya offers incentive opportunities based on the role to reward the achievement of annual performance objectives. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind:
To help you and your family be well and stay well.

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused
  :
  Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking
  :
  Thoughtful process of analyzing data and problem…