Client Service Manager; Office Services

Client Service Supervisor (Office Services)

Reports To:

The Receptionist will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

SPS is seeking a Receptionist for a client, a leading global private equity firm. This Receptionist welcomes all visitors and colleagues alike. The ideal candidate should be organized, professional, and have a passion for service. As the first point of contact for visitors and callers, this individual will deliver a seamless, high-touch experience that reflects the firm’s commitment to professionalism and exceptional hospitality.

This role combines traditional reception responsibilities with a strong focus on high-volume guest greetings, conference room management, and catering coordination in partnership with the in‑house catering team.

Overall, this position continuously offers the highest level of service to all clients and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.

Typical

Work Schedule:

Mondays to Fridays 7:30 AM – 5:00 PM (with some flexibility to stay later when needed)

• Greet and assist visitors, delivering an exceptional first impression.
• Answer and route calls promptly and professionally, including confidential inquiries.
• Oversee conference room scheduling, meeting preparation, and catering coordination.
• Prepare and reset meeting spaces before and after events.
• Maintain a clean, organized reception area and offer refreshments to guests.
• Provide light administrative support to internal teams as needed.
• Act as a proactive, collaborative team player with a hospitality-focused mindset.

• 2‑4 years of reception or hospitality experience, ideally in financial services or hospitality environments.
• Exceptional customer service, communication, and interpersonal skills.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced setting.
• Proficient in Microsoft Office Suite; comfortable learning new systems.
• Professional demeanor with the ability to handle sensitive information discreetly.

None or negligible

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

$80,000 – $85,000 USD

• Career Growth:
  An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development:
  At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent:
  We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings:
  Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401(k) w/ matching, Entertainment Discounts, & Paid Time Off.

About SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies.

Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our…