Operations Coordinator; Hybrid - NYC

At Tix Track, we support our clients by creating superior ticketing solutions for performing arts and cultural institutions through a combination of modern technology, beautifully simple design, and the art of listening.

Headquartered in the heart of the Broadway Theatre District, NYC, we are a small, but growing team of hardworking, highly motivated individuals. With a presence across both the US and UK, we are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”.

The Operations Coordinator plays an essential role in managing and supporting the efficient and effective day-to-day operations of Tix Track. Reporting to the Director of US Operations, this role oversees and coordinates administrative and operational functions across multiple departments—including Operations, Human Resources, Marketing, Finance, IT, and Customer Experience—to support leadership in implement initiatives, streamline administrative processes, and maintain a productive workplace.

This position requires a highly organized, detail-oriented, and proactive professional who thrives in a collaborative environment, exercises sound judgement, and enjoys translating ideas into actionable, operational results.

This position is full-time and hybrid. Candidates must be located in New York City with the ability to come into the office four days per week. Candidates may be required to travel from time to time.

• You are highly organized, detail-oriented, and skilled at managing multiple priorities in a fast-paced environment.
• You communicate clearly and professionally, building strong relationships across teams, stakeholders, and leadership.
• You are proactive, resourceful, and naturally curious, with the ability to solve problems, improve processes, and take initiative without needing direction.
• You thrive in a collaborative role that supports many departments, handling sensitive information with discretion and maintaining a consistently high standard of professionalism.

• Oversee and manage the day-to-day administrative operations of the New York City office, including vendor relationships, office supplies and amenities, space utilization, and equipment maintenance, exercising independent judgement to ensure a productive, welcoming environment for staff and guests.
• Support and administer contract and agreement management by tracking deadlines, coordinating with internal stakeholders, and ensuring timely execution and compliance.
• Provide high-level administrative and logistical support to leadership, independently managing priorities that may include calendar management, stakeholder coordination, travel arrangements, and company events, while recommending process improvements to enhance operational efficiency.
• Partner with teams across the organization, including Human Resources, Marketing, Finance, IT, and Customer Experience, with projects and initiatives as needed, applying sound judgement to coordinate resources, resolve issues, and meet business objectives.
• Collaborate with colleagues across regions, including the Managing Director, UK, to support operational alignment, contribute to cross-regional initiatives, and adapt administrative processes as needed.
• Maintain and update departmental manuals, processes, and documentation to ensure organizational consistency, accuracy, and alignment with best practices.
• Handle sensitive company and employee information with discretion, professionalism, and strict confidentiality, exercising judgement to ensure compliance with company policies and applicable regulations.

• Bachelor’s degree in business or related field (or equivalent experience) preferred.
• Three or more years of proven experience in an operations, administrative, or business support role.
• Prior experience coordinating multiple stakeholders and managing complex schedules while maintaining professional business relationships.
• Ability to…