Resident Services Administrator

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Full Time Clerical New York, NY, US

3 days ago Requisition

Salary Range: $65,000.00 To $75,000.00 Annually

Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost‑saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients. Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality.

AKAM is proud to be Great Place to Work-Certified™. Learn more about our company by visiting  Our benefits include several healthcare, dental and vision options, a retirement program, paid time off plans, 11 paid holidays per year, educational reimbursement, transportation discount purchase programs, service, and performance awards – in addition various social and recreational activities.

The On‑Site Resident Services Administrator (“RSA”) works on‑site at Parc Vendome and assists and supports the On‑Site General Manager (“GM”) with the day‑to‑day operations of the building to ensure and enhance the operational, mechanical, aesthetic, and financial functioning of the property.

The RSA maintains clear, professional communication with the Board of Managers, Owners, and Residents, and works closely with the GM on building operations, regulatory compliance, financial coordination, and project management. The RSA represents AKAM in a positive, professional, and service‑oriented manner at all times.

• Assist the Onsite GM with reported building incidents, emergencies, and violations.
• Communicate and document all reported incidents, emergencies, and violations in a timely and professional manner.
• Assist in obtaining proposals and bids for designated capital improvement and maintenance projects.
• Adhere to AKAM’s competitive bidding procedures and assist with contract negotiations, purchasing, and contract administration.

• Warmly and promptly greet all owners, residents, Resident Manager, building staff, vendors, and members of the Board of Managers.
• Answer phone calls promptly and professionally; return missed calls in a timely manner.
• Assess resident requests and concerns, resolving when possible or escalating to the appropriate party.
• Maintain strong knowledge of building policies, procedures, and house rules.
• Be available for meetings with Board Members and Residents to address quality‑of‑life issues, complaints, suggestions, and concerns.
• Implement hospitality and resident experience best practices.

• Serve as the primary administrator and day‑to‑day manager of Building Link as the central operational platform for Parc Vendome.
• Support and help implement a full transition to Building Link as the single system of record for work orders, staff assignments, maintenance logs, resident communications, task approvals, and chargebacks.
• Assist the GM in coordinating workflow configuration, staff training, and phased implementation (including periods of dual tracking, as needed) to ensure accuracy and adoption.
• Maintain and manage all core Building Link modules, including resident and unit data, vendors, alterations, amenities, move‑ins/move‑outs, maintenance tickets, and building reference materials.
• Capture, organize, and maintain building policies, procedures, rules, and operational documentation within Building Link to support consistency, accountability, and long‑term institutional knowledge.
• Monitor, track, and follow up on maintenance tickets to ensure timely response and resolution in coordination with the Resident Manager, building staff, vendors, the AME, and the GM.

• Support a streamlined…