Facility Representative

Facility Representative – Ponce Bank

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Supports the overall safety, functionality, and organization of Bank facilities by assisting with purchasing, inventory control, basic facility inspections, mailroom support, and vendor coordination. Delivers consistent service to all locations and ensures internal customers have the environment and resources needed to operate efficiently.

Supports the overall safety, functionality, and organization of Bank facilities by assisting with purchasing, inventory control, basic facility inspections, mailroom support, and vendor coordination. Delivers consistent service to all locations and ensures internal customers have the environment and resources needed to operate efficiently.

Performs entry‑level facilities support including receiving and stocking supplies, processing requisitions, delivering interoffice mail, conducting basic inspections, and maintaining storage and supply areas. Supports vendor coordination and cross‑functional communication to ensure smooth operations across the institution.

• Operate a vehicle to support interoffice deliveries, offsite visits, and facility tasks; requires a valid driver’s license.
• Gather and distribute interoffice mail; provide backup mailroom support.
• Conduct basic facility inspections (lights, tiles, furniture, etc.) and report findings.
• Unlock entrances and disarm alarms before Bank opening.
• Provide support in maintaining the supply room and storage areas.
• Provide support in receiving, logging and distributing supplies for all locations.
• Assist with coordinating vendor visits and providing access to HQ during site work.
• Document vendor activity and report incomplete or unsatisfactory work to the Facility Supervisor and/or Facilities & Vendor Manager.
• Support the Facilities team by updating logs, ticket notes, and inventory entries.
• Work cross‑functionally with departments to ensure facility needs are communicated and completed.
• Use the ticketing system to log, track, and update routine work orders; communicate status to stakeholders.
• Provide consistent support across multiple Bank locations, including travel to offsite locations as needed.
• Comply with all risk management, safety, and regulatory requirements; complete required training.
• Provide reports and updates to the supervisor and compile requested data.
• Respond to facilities‑related inquiries within established time frames.

• Assures adherence to Bank policies and procedures and federal and state regulatory requirements.
• Provides cross‑functional support to other areas of the department and the Bank where service or assistance is needed.
• Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re‑designed depending on individual circumstances.

Training is required of all Bank staff as related to regulatory mandated compliance topics and courses required for specific job functions. Career enhancement training courses are also available. Please refer to course catalog and management for details.

Refer to Competencies Library.

• Clear communication in English.
• Moderate reading, writing, math, and interpersonal skills.
• Working knowledge of Microsoft Office.
• Ability to operate general office equipment.
• Ability to lift up to 70 lbs.

The physical and related demands described in this section are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job is mostly sedentary in nature, but may occasionally involve lifting and/or moving materials that weigh up to 50 lbs. Employees in this job must be able to work in an office environment and/or outdoor area and may be exposed to outside weather conditions.

Employees in this position are expected to have consistently positive interactions with the public as they will come into regular and frequent contact with internal and external customers and other members of the public during regular business hours.

Education/Training: High school diploma or equivalent; business coursework preferred.

Experience: 1 year of related experience.

Salary Range: $38,220 - $45,500.

Behind the scenes, our back‑office professionals are the driving force of our mission. Through service in operations, lending, compliance, marketing, or IT, your expertise fuels innovation and ensures we deliver on our promise of community‑first banking.

Join a team where your role isn’t just essential—it’s transformative, making a direct impact on the people and communities we proudly serve.

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