Housing Assistant, Administrative​/Clerical

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under the direction of the housing manager and leased housing department (lhd) policies and procedures, the housing assistant will work in the leased housing department. As a housing assistant, your duties will include processing service requests for lease renewals and recertifications, responding to information requests, emails, and correspondence, and collaborating with other units within lhd to ensure the timely and accurate processing of cases.

• use hud regulations, nycha policy, and procedure to review and evaluate documents to process lease renewals, annual, and interim recertifications.
• research and provide an accurate analysis of case activities.
• resolve income discrepancies.
• perform income verification.
• complete case corrections.
• ensure timely delivery of responses to inquiries.
• identify and elevate case and system issues for immediate follow-up.
• perform other duties as assigned.

note: if this appointment is made on a provisional/temporary basis pursuant to 65 of the nys civil service law, no tenure or permanence accrues to an incumbent in this position by virtue of such appointment

note: this position is open to qualified persons with a disability who are eligible for the 55‑a program. Please indicate in your cover letter that you would like to be considered for the position under the 55‑a program. For detailed information regarding the 55‑a program, see (Use the "Apply for this Job" box below)..

• a baccalaureate degree from an accredited college; or
• an associate degree or sixty semester credits from an accredited college and one year of satisfactory full‑time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant‑related problems; or
• a four‑year high school diploma or its educational equivalent, and three years of satisfactory full‑time experience as described in "1" above; or
• a satisfactory equivalent combination of education and experience as described in "1" or "2" above. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full‑time experience. However, all candidates must have a four‑year high school diploma, or its educational equivalent.

• ability to navigate online databases.
• excellent time management skills.
• ability to work in a high‑volume, fast‑paced environment.
• excellent customer service skills, including proper business phone and email etiquette.
• intermediate excel skills.
• excellent written and verbal communication skills.

this position is also open to qualified persons with a disability who are eligible for the 55‑a program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a program.

as a prospective employee of the city of new york, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the u.s. Department of education’s website at .

nycha has no residency requirements.

the city of new york is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

salary: $44,005.00 – $71,320.00.