Program Assistant​/Student Intake Specialist, Education Center

CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180integrated programs in:
Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 72,000individuals and families each year at our 100locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe.

Over 85% of our families live in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

(CEC) offers ESOL classes primarily to individuals who are at least 16 years old, who are not enrolled or not required to be enrolled in the New York City public school system, and who live or work in the Flatbush/East Flatbush communities of Brooklyn, New York. Each year, over 1,000 people from Africa, Asia, the Caribbean, Europe, and Latin America enroll in our ESOL classes.

In general, we provide our English learners with the type of educational, case management, career counseling, and technical services that can help them realize their family, educational, employment, and/or other personal goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The person filling this position is expected, under close supervision, to:
(1) operate multi-line telephone system to answer incoming calls, (2) direct callers to appropriate personnel and including the following:

• Maintain professional relationships with students and with their confidentiality.
• Respond to inquiries from and provide information to individuals who are interested in the services offered by the CAMBA Education Center (CEC).
• Under the guidance and with the approval of the Supervisor of Student Affairs, email flyers and updates to CAMBA programs and to other service providers on a quarterly basis about services at the CEC.
• Communicate with/update program representatives about individuals they refer to the CEC for enrollment.
• Inform applicants on the requirements to join the CEC’s programs.
• Identify the service needed by applicants and refer them to other providers if/when necessary.
• Assist applicants in filling out required registration/application forms for CEC programs.
• Review, organize, and keep track of applications received in person or from the Online Registration System.
• Help enter student enrollment data in appropriate database.
• Organize, maintain, and update waiting lists for the CEC’s programs.
• Contact applicants for orientation and class placement assessment as requested by the Supervisor of Student Affairs.
• Assist the Supervisor of Student Affairs with orientation activities.
• Take and deliver messages when appropriate staff member is unavailable.
• Welcome onsite visitors, determine nature of business, and announce visitors to appropriate personnel.
• Admit individuals to the CEC; pay attention to traffic and activities on the premises.
• Observe and report to a supervisor all irregularities (such as unusual visitor or client behavior or visible unsafe/unlawful conditions) in the intake office or anywhere else at the CEC.
• Employ crisis prevention/intervention and crisis management skills to prevent conflict.
• Assist in ordering, receiving, and maintaining office…