Client Services Associate

Typical

Working Hours:

Mondays to Fridays, 9:00AM - 6:00PM

Reports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Job Overview:

The Client Services Associate provides exceptional office and mail services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering of mail, shipping and receiving product and supplies to support onsite business service center, replenishing/organizing/ordering office supplies (pens, paper, toner), insuring copy/print machines are functional and stocked, serving as a backup to the front of office (reception/concierge), and providing light maintenance/cleaning.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Duties and Responsibilities:

• Deliver exceptional customer service to all employees.
• Receive, sort, track, distribute, and ship mail and packages.
• Serve as the primary contact for mail and package inquiries.
• Operate and maintain multi-function devices; submit service requests as needed.
• Assist with copy/print requests and monitor equipment functionality.
• Maintain the Business Service Center and office areas in a clean and organized manner.
• Replenish office supplies, pantry, kitchen, and meeting areas.
• Set up conference and meeting rooms as required.
• Provide reception or concierge coverage as needed.
• Train backup staff and assist with sensitive inquiries.
• Perform light maintenance, cleaning, and additional tasks as assigned.
• Strong communication and customer service skills.
• Ability to multitask and work independently.
• Proficiency in MS Office and office equipment.
• Knowledge of shipping/receiving and packing procedures.
• Strong organizational and problem-solving skills.

Qualifications and

Education Requirements:

• High School Diploma or equivalent required.
• 1+ year of relevant experience preferred.
• Ability to work assigned schedules.
• Professional appearance and adherence to company policies.

Physical Demands:

• Ability to lift and move up to 40–60 lbs.
• Ability to stand, walk, bend, and operate office equipment for extended periods.

Travel:
None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$17 - $17 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time:
  Minimum of 80 hours/calendar year. Part time/temporary:
  Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note:
    
    Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries
. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support…