Dispatcher, Administrative​/Clerical

Dispatching/Paperwork:
Provides consistent support by dispatching resources to meet the needs of client families. Receives first call information and initiates the resources required for dispatch. Processes removal paperwork. Assists with recording keeping of embalming documentation as required. Ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include:
Removals, Visitations, Transfers of casketed decedent and/or remains to final dispositions, Decedent memorial services.

Scheduling:
Schedules activities for both the internal staff as well as market locations. Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include:
Removals, Visitations, Transfers of casketed decedent and/or remains to final dispositions, Decedent memorial services. Maintains in-house scheduling of location resources. Schedules sufficient resources to meet market commitments.

Customer Service:
Demonstrates a commitment to internal and external customer service while serving the Company’s families exceptionally well. Builds and maintains strong relationships by promoting a team atmosphere. Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding. Leads by example while staying engaged and supportive of company initiatives.

Manage Inventory (Location specific):
Takes and places orders for necessary supplies. Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required. Order additional general supplies at the direction of the location management. Performs other duties as directed by management.

• Education:
  
  High school diploma or GED equivalent
• Licenses:
  Current valid driver’s license may be required
• Experience:
  
  Minimum of six (6) months scheduling or logistics experience

• Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively manage various location needs
• Ability to resolve issues in accordance with company goals and objectives
• Excellent communication skills and interpersonal skills
• Ability to prioritize and organize effectively with a keen sense to detail
• Ability to work in a fast paced, high pressure environment
• Ability to multi-task using multiple software programs simultaneously
• Ability to communicate with associates, customers, supplies in person or by phone
• Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn
• Good driving record

$20.00/Hourly

• Part-time associates working an average 20 hours a week may be eligible for 401(k).

Postal Code: 11375

Job Location:

US-NY - Forest Hills

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

"SCI" refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.