Program Coordinator

The Program Coordinator provides administrative, program coordination, learning operations, and leadership support for leadership development programs and skills development for the Leadership Institute and Access and Reimbursement Team. The role coordinates learner administration, live training and event logistics, team meetings, budgets, vendors, systems, communications, travel and expenses, engagement activities, visitor logistics, and reporting to deliver a seamless learner and stakeholder experience while maintaining accurate program data and documentation.

• Coordinate end-to-end learner administration for leadership development programs, including curriculum uploads and updates in the Content Library, GCMA submission management, participant enrollment, Degreed, My Essential Learning course creation, roster management, attendance and completion tracking, learner communications, assessments, certifications, badges, evaluations, and reporting.
• Maintain accurate learner records, program documentation, schedules, trackers, reports, standard operating procedures, templates, communications, and meeting documentation; proactively identify gaps, risks, and follow-up needs.
• Partner with learning, business, and platform stakeholders to provide urgent, customer-focused support and consistent learner experience.

• Coordinate end-to-end logistics for leadership development programs, workshops, leadership meetings, town halls, off-sites, and engagement events, including scheduling, attendee management, materials, rooms, virtual meeting setup, travel, hotel blocks, registration, catering, supplies, and operational support.
• Coordinate external speakers, facilitators, vendors, partners, and visitors, including access, materials, technology requirements, timelines, responsibilities, updates, and day-of support.
• Anticipate logistical issues and resolve them early to support seamless program execution and stakeholder experience.

• Provide administrative and coordination support to the Leadership Institute leader and AAR Team leader, including calendar management, teams channel/file management, scheduling, meeting coordination, conflict resolution across stakeholders, and phone coverage when required.
• Coordinate team and leadership meetings by gathering agenda topics, distributing agendas and materials, documenting decisions and action items, and following up on commitments.
• Prepare professional, executive-ready presentations, communications, reports, announcements, and messages of appreciation.

• Manage department and program budget tracking, purchase order creation and tracking, invoice routing, financial commitments, and recordkeeping in alignment with organizational processes.
• Coordinate business travel, itineraries, expense reports, reimbursements, approved purchases, supplies, equipment, hotel accommodations, event contracts, and supporting documentation.
• Coordinate vendor activities, contracts, deliverables, platform access, communications, milestones, and outstanding actions.

• Administer DiSC and SLII assessments, including assignments, access, communications, distribution, completion tracking, reports, materials, and vendor or platform coordination.
• Work with the appropriate learning platform team to add classes to My Essential Learning, Degreed, and relevant academies and support learning system administration and reporting.
• Expertise with Microsoft Teams, Outlook, Microsoft Office, Copilot, Claude, and other approved tools to improve coordination,…