Office & Intake Coordinator

Location: 2357 60th Street, Brooklyn, NY 11204 (2 to 3 weeks of initial training at our Manhattan office)
Position Type: Full-Time | In-Office
Reports To: Clinical Director and Upper Management, or their designee

The Second Wind is a growing outpatient behavioral health and substance use disorder treatment provider committed to delivering high-quality, compassionate care. We are seeking an organized, detail-oriented Office & Intake Coordinator to support administrative operations, employee onboarding, and patient intake at our Brooklyn office.

The Office & Intake Coordinator is a hands-on, multi-functional role combining administrative support, HR and onboarding coordination, and intake responsibilities. This is a great opportunity for someone who enjoys variety, takes ownership of their work, and wants to grow with a developing program. As the department expands, the right candidate will have the opportunity to grow into a management position, taking on greater responsibility and helping lead a growing team.

• Manage the intake phone line and intake-related emails, responding to new inquiries promptly
• Track and respond to referral leads
• Enter new patients into the EMR and ensure co-pay amounts are recorded accurately
• Coordinate completion and medical sign-off of required medical evaluations
• Assign new patients to clinicians and notify them by email

• Verify insurance eligibility prior to admission
• Conduct monthly insurance verifications for all active patients
• Address insurance changes, lapses, or discrepancies and communicate issues to leadership

• Coordinate end-to-end onboarding for new employees
• Conduct reference checks and prepare offer letters
• Initiate hiring packets and track completion of onboarding documentation
• Complete exclusion list checks and manage fingerprinting and background check requirements
• Verify professional licenses and credentials and track expiration dates
• Maintain confidential personnel records in accordance with agency policy and regulations

• Set up new staff with email accounts, laptops, s, and phone system access
• Create and maintain staff profiles in the EMR and other required systems
• Maintain an up-to-date log of company equipment and inventory

• Monitor program email accounts and incoming mail daily
• Order and maintain office supplies, pantry items, and beverages
• Support leadership with audits, payroll reports, and administrative tasks as needed
• Support day-to-day office operations and maintain an organized, welcoming environment

• Prior experience in a healthcare office, intake, HR, or administrative role preferred
• Experience with insurance verification and EMR systems strongly preferred
• Familiarity with InSync, Empeon, or similar systems is a plus
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to manage multiple priorities and maintain confidentiality
• Professional, friendly, and service-oriented demeanor
• Interest in growing into a leadership role as the department expands

• Paid time off, including vacation and sick days
• Paid holidays
• Health insurance
• Retirement investment plan
• A clear path for growth into a management position
• A supportive, collaborative team environment

The Second Wind, Inc. is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, pregnancy, military or veteran status, citizenship status, or any other characteristic protected by applicable federal, state, or local law.

We strongly encourage qualified candidates from diverse backgrounds, including individuals with lived experience and those who reflect the communities we serve, to apply.