Secretary II - Intake​/Scheduler, FGP - IBD Center - Lake Success

Medical Office Support

Lake Success, NY

Full-Time/Regular

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values.

We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

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Position Summary:We have an exciting opportunity to join our team as a Secretary II
- Intake/Scheduler, FGP - IBD Center
- Lake Success.
In this role, the successful candidate The Faculty Group Practice Sec II will perform a variety of front-end administrative tasks to support practice operations including greeting patients, answering calls, scheduling patient appointments and other administrative duties as needed. Serves as a lead in front desk operations, provide training & support onboarding of new hires.

• Greets patients professionally both in person and on the phone
• Answers patient questions and/or properly refers questions and issues to the appropriate contact
• Optimizes provider schedules and patient access by establishing and maintaining efficient scheduling templates
• Promotes a positive patient experience throughout all patient interactions in person or by phone or other media
• Ensures availability of treatment information by retrieving and updating patient records
• Verifies insurance information and obtains information needed to schedule and bill for services
• Maintains office inventory and equipment by anticipating supply needs and expediting supply orders

• Serve as a lead in front desk operations by being the primary trainer and supporting the onboarding of new front desk employees.
• Responsible for greeting patients and performing intake functions including registration, forms collection, updating information, and co-payment collection.
• Monitors Department Appointment Report (DAR) for checkmate ?kick-outs?, appointment notes, insurance flags, and/or patients who need further assistance. .
• Gathers all patient demographic related data and materials from patients and/or their representatives. Obtains insurance information (, member/group #s, etc.), verifies insurance eligibility electronically and collects insurance referral if applicable.
• Advises and/or collects patient and financial related documents and policies for patient visits including HIPAA, NOPP, MSPQ, ABN, Non-Participating, etc. including obtaining signatures where appropriate.
• Enrolls patients above the age of 5 to Patient Secure by obtaining the palm scan and a photo.
• Promotes the utilization of Check Mate kiosks. Greets and assists patient in using the checkmate kiosk when needed.
• Scans all necessary documents into Epic. Follows scanning guidelines and best practices for uploading outside documents- results, records, forms, etc.
  
  Ensures scanned documents are scanned to the correction location/order in Epic and with the correct document type to facilitate ease of locating documents.
• Reports errors or issues arising from checkmate kiosk, patient secure devices, or other equipment to management to facilitate timely resolution
• Monitors waiting areas to identify and communicate wait times
• Performs check-out…