Client Coordinator

Exam Works is looking for a Client Coordinator to join our team onsite!

In this role, you would be responsible for servicing inquiries and communications to and from our clients. This includes status checks and case updates through emails, portals and phone calls. A friendly, personable and professional approach is key towards our success.

Our Client Coordinators also handle data preparation, data entry, data tracking and documentation, so you should be familiar with working with customer databases and be comfortable keying data accurately and efficiently. All duties are handled with a high degree of quality customer service and in compliance with all regulatory and company standards.

Our work hours are from Monday to Friday, 8:30am-5:00pm
. This is an onsite role, located at our Woodbury, NY location.

We offer a competitive pay of $22-24 per hour depending on experience. Plus overtime opportunities, with competitive benefits (medical, vision, dental), paid time off, and 401k.

We believe in a culture of respect and openness. We operate a fast paced, high volume business and value the contributions and partnership of our employees. We have a stable workforce and are looking for employees who have a good work ethic and can operate well in a team environment. While we are heavily focused on work and meeting our clients' expectation and deadlines, we still take time to enjoy the little things, with periodic office lunches and celebrations.

Exam Works is a growing and profitable leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers' compensation insurance coverages.

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.
• Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
• Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
• Direct calls to other departments as needed.
• Perform various clerical duties such as data entry, emailing and organizing.
• Assist in resolution of customer complaints.
• Notify management of any issues or concerns.
• Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
• Perform other duties as assigned.

Education and/or Experience

High school diploma or equivalent required. Minimum one year clerical experience; or equivalent combination of education and experience preferred. Experience in a medical office or insurance industry preferred.

Certificates, Licenses, Registrations

No specific requirements.

• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
• Must have ability to be trained on and adhere to HIPAA regulations and compliance standards.
• Must be a qualified typist with a minimum of 40…