Customer Service Rep

Suburban Disposal, a family owned and operated business that provides innovative, reliable, and economical waste disposal and recycling services to residential, commercial, and industrial customers in the greater Rochester area, is seeking a full time (40 hours per week) Customer Service Representative.

Requirements
:

The successful candidate will be detail and task oriented with excellent phone skills. This individual must be able to work independently with limited supervision and enjoy finding the most efficient way to complete a series of objectives. This individual must derive great enjoyment from helping others.

The position also requires:

• Exceptional knowledge of Microsoft Office (Word, Excel, Outlook and PowerPoint)
• Experience with light bookkeeping duties, accounts payable, and accounts receivable.
• Ability to operate standard office equipment – fax, copier, scanner
• Strong communication skills – written and verbal
• Must be highly motivated and self-disciplined
• Exceptional time management and organizational skills

The successful candidate will perform a wide range of administrative and office support activities for all members of our team to facilitate the efficient operation of the organization. Essential duties and responsibilities include, but are not limited to, the following:

• Answer inbound phone calls (100-150 daily) from current and prospective customers
• Initiating outbound calls
• Light bookkeeping duties such as cash receipts entry, AP/AR, customer file maintenance.
• General clerical duties including scanning, faxing and mailing
• Resolve customer and administrative problems and inquiries
• Handle requests for information and data
• Open, sort and distribute incoming correspondence
• Provide exceptional customer service in all interactions with prospective and existing customers.

"Everything seemed to go really well with this year's festival. Thanks again for your assistance. Your crews were most accommodating and my final drive through the neighborhood this morning indicates that the roll-offs were picked up yesterday and all totes were collected."

"I just wanted to send a note concerning our new service from your company. I cannot be more pleased with the service from the gentleman on our route. Our bins are neatly placed together and not thrown around the yard. It is nice to come home and see all of our bins easily collectable to go into the garage. Please give our compliments to him, his attention it is greatly appreciated."

"You folks do a tremendous job, especially when the weather conditions are challenging (as has been the case for the past several weeks). Thanks for the great service!"

Grey Wolf Drive, Spencerport, NY

"Everything seemed to go really well with this year's festival. Thanks again for your assistance. Your crews were most accommodating and my final drive through the neighborhood this morning indicates that the roll-offs were picked up yesterday and all totes were collected."

"I just wanted to send a note concerning our new service from your company. I cannot be more pleased with the service from the gentleman on our route. Our bins are neatly placed together and not thrown around the yard. It is nice to come home and see all of our bins easily collectable to go into the garage. Please give our compliments to him, his attention it is greatly appreciated."

"You folks do a tremendous job, especially when the weather conditions are challenging (as has been the case for the past several weeks). Thanks for the great service!"

Grey Wolf Drive, Spencerport, NY

"Everything seemed to go really well with this year's festival. Thanks again for your assistance. Your crews were most accommodating and my final drive through the neighborhood this morning indicates that the roll-offs were picked up yesterday and all totes were collected."