One Stop Specialist​/AI Coordinator; CSEA)

Career Opportunities with Finger Lakes Community College

The One Stop Specialist/AI Coordinator is an ambassador for FLCC, serving as the primary point of contact for students and families while leveraging emerging technologies, including artificial intelligence, to provide responsive, accurate, and student-centered enrollment services. The One Stop Center Specialist/AI Coordinator represents the following functional areas of the College:
Academic Advising, Transfer and Career Services, Admissions, Financial Aid, Student Accounts and Student Records, providing comprehensive information and guidance to students and families, as well as other enrollment services from other areas of the College. The One Stop Center Specialist/AI Coordinator will participate in ongoing professional development, as well as direct support of cross-training opportunities for other One Stop Specialists and enrollment services staff.

The One Stop Specialist/AI Coordinator serves as the primary administrator of the College's AI student services platform. This includes maintaining the AI knowledge base, monitoring the accuracy and quality of AI responses, coordinating updates with functional offices, identifying opportunities to improve automated services,and ensuring the AI platform supports the College's commitment to providing accurate, timely, and student-centered enrollment services. The One Stop Center Specialist/AI Coordinator plays an integral role in the coordination and implementation of enrollment service events (e.g. Admissions visitation days, SUNY Financial Aid Days, Registration/Orientation events for new students, transfer fairs, financial aid workshops, and scholarship awareness/application events.)

The One Stop Center Specialist/AI Coordinator will provide assistance and training to students and families related to enrollment services. A flexible schedule is required; evening and weekend hours are to be expected. Travel to the campus centers is required.

FLCC is committed to diversity, equity and inclusion, and strives to provide an environment that embodies these principles. We strive to attract talented personnel from diverse backgrounds and traditions, particularly of race and ethnicity, gender, gender identity, sexual orientation, nationality, culture, religion, worldview and physical and mental abilities. As such, applicants from historically under-represented groups are highly encouraged to apply.

This is a full-time, grant-funded position.

Qualifications:

Special

Skills:

Minimum of two years full-time experience in direct customer service, preferably in higher education; excellent written, oral, communication, and presentation skills; proven customer service orientation; experience with student information systems (e.g. Colleague); high level proficiency using Microsoft Office products (Word, Excel, PowerPoint, Outlook); strong organizational skills; strong grasp of student, self-service software delivered over the web (e.g. Web Advisor, Self Service);

ability to work independently to prioritize tasks and problem-solve; ability to function at a high-level in a fast- paced environment. Ability to provide training and assistance in individual and group settings. Notary public certification required or must be obtained within one (1) year of employment. Demonstrated ability to learn, implement, and manage emerging technologies, including artificial intelligence (AI) applications that support student services.

Ability to analyze AI-generated interactions, maintain knowledge bases, identify trends, and implement continuous improvements to enhance service quality and operational efficiency. Experience training colleagues on technology applications and adapting business processes to support new technologies is preferred.

Essential Functions:

Develops and maintains the One Stop Center rotation schedule, with input from the other One Stop Specialists, to ensure adequate coverage based on office needs and programming.

Coordinates the One Stop Center phone system maintenance, usage, and reporting.

Provides complete and direct assistance to students and their families seeking a wide-range of enrollment services at the College and the Campus Centers traditionally offered through Financial Aid, Admissions, Student Records, Student Accounts, and Academic Advising, Career and Transfer Services; make referrals to other offices only when necessary.

Organizes and actively participates in the delivery of Financial Aid, Admissions, and…