Operations Manager

Open New York (ONY) is a statewide nonprofit fighting for a New York that makes room for every New Yorker. We engage residents from Westchester to Windsor Terrace, building a powerful coalition of advocates for housing affordability. We know that New York's housing crisis is not an accident: restrictive zoning laws block new homes, drive rents to record highs, and push longtime residents out.

Renters lose their leverage, and homeowners get stuck. Since 2017, we've organized thousands of members across the state—and been at the center of major policy wins like City of Yes, pro-housing ballot measures, and statewide environmental review reform. We advocate for more housing of every kind, because more homes mean more opportunity for every New Yorker.

Open New York is looking for an Operations Manager to help keep the organization running smoothly as it grows. Reporting to the COO, this role serves as the central point of organization for ONY's day-to-day operations, including finance, HR, and administration, and executive support. This is a great fit for someone with solid operations experience who is highly organized, enjoys building better systems, handles sensitive information with care, and wants to be a trusted resource for staff at a mission-driven organization.

Own and execute the day-to-day operational work that keeps Open New York running effectively, including:

• Serve as a central point of coordination for organizational operations and administrative needs, ensuring that recurring operational processes happen reliably and on schedule.
• Maintain organizational calendars, deadlines, trackers, documentation, and internal systems.
• Coordinate office operations, supplies, equipment, technology needs, vendors, and facilities.
• Manage operational logistics for staff meetings, retreats, events, and other organizational activities.
• Coordinate with external vendors and service providers and ensure that deliverables, contracts, invoices, and follow-up are handled appropriately.
• Develop and improve systems, templates, checklists, and workflows that make the organization more efficient and consistent.

Support the COO in making Open New York a well-run and well-supported workplace:

• Coordinate core employee lifecycle processes, including onboarding, offboarding, benefits administration, leave tracking, and personnel documentation.
• Help maintain accurate and up-to-date employee records and HR systems.
• Coordinate benefits enrollment and serve as a point of contact for routine employee questions and administrative needs.
• Help ensure organizational policies are clearly communicated and consistently implemented.
• Support the administration of performance management, professional development, and other people processes.
• Help ensure compliance with applicable employment and workplace requirements, in coordination with the COO and external advisors.
• Serve as a responsive and trusted resource for staff navigating organizational systems and processes.

Work closely with the COO and outsourced finance team to ensure that financial and administrative processes function smoothly:

• Coordinate routine accounts payable and expense processes, including collecting documentation, routing approvals, and following up on outstanding items.
• Coordinate with staff and external finance partners to resolve routine administrative and financial questions.
• Maintain organized records and documentation.
• Support budgeting, audit, tax, insurance, and other annual administrative processes as needed.
• Help ensure that recurring filings, renewals, payments, and compliance deadlines are tracked and completed.

Provide…