Secretary - Intake​/Scheduler, FGP - Advanced Ortho - Patchogue East Patchogue, NY

Secretary I
- Intake/Scheduler, FGP
- Advanced Ortho
- Patchogue

Administrative/Office Support

Full-Time/Regular

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values.

We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

Learn more about NYU Langone Hospital—Long Island , and interact with us on Linked In , Glassdoor , Indeed , Facebook , Twitter , You Tube and Instagram .

We have an exciting opportunity to join our team as a Secretary, Epic
- Ortho
- Patchogue.

In this role, the successful candidate Responsible for providing basic front-desk support for clinical intake operations. May be responsible for pre-authorizations and certifications with the exception of surgical procedures.

The Faculty Group Practice Sec will perform a variety of front-end administrative tasks to support practice operations including greeting patients, answering calls, scheduling patient appointments and other administrative duties as needed.

• Schedules appointments for visits, treatments, and procedures. Reviews appointment confirmation responses and manages waitlists. Communicates to patients on upcoming scheduled visits, including instructions, preparation, andforms
• Obtains authorizations for services as needed. Answers calls and takes messages. Addresses questions or routes messages to appropriate contact in a clear and timely manner. Handles faxes and mail.
• Prepares standard letters and forms as needed.
• Administrative Physician and Practice Support
• Demonstrates knowledge of the organization's patient experience expectations and Service Standards and incorporates them in to the performance of duties.
• Supports patient access activities ( i.e. greets patients, collects information, answers questions,requests for assistance are directed to proper individual, etc.).
• Answers phones and screens incoming calls. Provides information, take messages, or redirects callsto the appropriate person .
• Maintains cooperative and professional relationships with physicians, nurses, and office staff.
• Exercises skill in prioritizing assignments in order to complete work in a timely manner when there arechanges in workload, assignments, pressures of deadlines, competitive requirements, and/or a heavy workload.
• Demonstrates communication skills: using appropriate vocabulary and grammar when obtaining and conveying information to patients, physicians, nurses, and staff at various levels; in person, over thephone, in writing, and in electronically sent messages.
• Participates in training staff in registration and office policies and responsibilities
• May assist , provide guidance and/or train less senior staff.
• Reviews all assigned in-basket messages and patient emails before routing to the appropriate provider which includes staff messages, appointment notifications, etc.
• Provides patients with non-clinical instructions for any upcoming appointments/procedures.
• Promotes the use and sign-up of MyChart.
• Follows scanning guidelines and best practices for importing outside documents- results, records,forms, etc.
• Reviews the waitlist periodically and ensures patients are being called and offered appointments.
• Responsible for rescheduling patients when physicians are out or blocking their schedules.
• Organizes and…