Travel Coordinator

The Travel Coordinator supports the Travel Manager by coordinating day-to-day travel services for the firm and serving as a reliable point of contact among travelers, internal stakeholders, the external Travel Management Company (TMC), and travel vendors. This role requires a service-oriented professional who can provide responsive, high-touch coordination in a demanding legal environment while helping ensure travel arrangements are accurate, compliant, cost-conscious, and aligned with the firm’s business needs.

The Travel Coordinator plays an important role in supporting a seamless traveler experience for attorneys, executives, clients, recruits, and guests.

• Serve as a liaison among travelers, executive assistants, legal personnel, recruiting, finance, events, the firm’s TMC, and travel vendors.
• Coordinate domestic and international travel support, including complex itineraries, multi-city travel, international trips, urgent bookings, and time-sensitive changes.
• Review travel requests for accuracy, completeness, timing, policy compliance, approval requirements, and traveler preferences.
• Ensure reservations comply with firm travel policies, preferred-provider agreements, class-of-service guidelines, and approval procedures; escalates exceptions appropriately.
• Help resolve billing discrepancies, unused tickets, refunds, credits, duplicate charges, and missing receipts in partnership with Finance and travel partners.
• Stay informed about travel disruptions, industry updates, and available tools; share relevant information that may support day-to-day travel coordination.
• Provide backup support to the Travel Manager and perform additional travel, administrative, and special-project responsibilities as assigned.

• Provide responsive, high-touch support for attorneys, executives, frequent travelers, clients, recruits, and guests.
• Support complex itineraries, VIP partner requests, traveler emergencies, and other time-sensitive needs by coordinating with the Travel Manager, TMC, and vendors.
• Monitor active itineraries and assist with delays, cancellations, rebooking, and other travel disruptions.
• Partner with the TMC to resolve complex travel issues, service concerns, disruptions, and escalations.
• Promote a positive traveler experience while balancing policy compliance, cost considerations, and sound judgment.
• Track service issues, recurring travel concerns, and vendor follow-up items; share observations and suggested improvements with the Travel Manager when appropriate.

• Coordinate executive car service requests, including domestic and international ground transportation for VIP partners, clients, recruits, traveler emergencies, and special firm events.
• Communicate regularly with travelers, assistants, internal stakeholders, and preferred transportation providers to confirm details, manage changes, and resolve service issues.
• Track car service performance, traveler satisfaction, safety standards, contract-related requirements, and recurring vendor concerns.
• Assist with supplier review activities by gathering service feedback, usage information, and potential savings opportunities for review by the Travel Manager.

• Track travel alerts and global events that may affect firm personnel and escalates relevant issues to the Travel Manager.
• Assist with emergency response protocols and traveler tracking initiatives.
• Provide coordination support for business continuity and crisis-response activities related to travel.

• Coordinate group travel arrangements for attorney retreats, partner meetings, recruiting events, training programs, and…