Document & Referral Specialist - Medical Office

Are you highly organized, detail-oriented, and passionate about making a difference behind the scenes in health care? Join our mission-driven team at Community Health Center of the North Country, a Federally Qualified Health Center (FQHC), where your administrative talents support equitable, high-quality care for individuals and families in our community.

Are you highly organized, detail-oriented, and passionate about making a difference behind the scenes in health care? Join our mission-driven team at Community Health Center of the North Country, a Federally Qualified Health Center (FQHC), where your administrative talents support equitable, high-quality care for individuals and families in our community.

Location:

Community Health Center of the North Country - Ogdensburg, NY

~ (note: this is a fully onsite position)

Full-Time | Monday–Friday, Daytime Hours | No Nights, Weekends, or Holidays

Pay Rate: $18.39 per hour

Practice Manager

• Work-life balance:
  Enjoy a predictable weekday schedule — no evenings, weekends, or major holidays
• Supportive team culture:
  Be part of a collaborative environment where everyone’s contributions are valued
• Mission-focused impact:
  Help ensure continuity of care for patients by managing key documentation and referrals

As a Document and Referral Specialist, you’ll be a vital link between our clinical and administrative teams, keeping things running smoothly so patients receive timely, coordinated care. You’ll:

• Manage incoming and outgoing referrals, including tracking scheduling and follow-up
• Process imaging and procedure orders
• Complete prior authorizations for tests, procedures, and DME
• Communicate with patients about referral appointments and missed follow-ups
• Understand insurance coverage and requirements for authorizations
• Track and retrieve medical records, diagnostic reports, and hospital notes
• Monitor and respond to incoming faxes, messages, and prescription lines
• Reconcile interface issues in the EMR
• Prepare professional correspondence to patients and providers
• Serve as backup receptionist when needed, greeting patients with warmth and professionalism
• Provide general administrative support to providers and nurses

• High school diploma or GED preferred
• 1+ year of experience in a medical office or administrative healthcare setting (or equivalent training/education) is required
• Working knowledge of medical terminology preferred
• Strong customer service, phone etiquette, and organizational skills
• Comfort with computers, EMRs, and multitasking in a fast-paced environment
• Commitment to patient confidentiality and team collaboration
• Experience in a community health or FQHC setting is a plus

• Daytime Hours Only – No weekends, nights, or holidays
• Generous PTO – Vacation, sick, personal time, and paid holidays
• Robust Benefits – Medical, dental, vision, FSA, 401(k), disability & life insurance