Office Operations Manager

The Bridgespan Group (“Bridgespan”) is a global nonprofit that aims to build a better world by strengthening the ability of mission-driven organizations, philanthropists, impact investors, and corporations to achieve breakthrough results in addressing society’s most important challenges and opportunities.

Founded in 2000, Bridgespan has offices in Boston, Johannesburg, Mumbai, New York, San Francisco, and Singapore. Across these six locations, we have a diverse team of staff with varied backgrounds and experience across multiple sectors. We work with social change organizations such as TaRL Africa, Tiko, and CAMFED; philanthropies and foundations such as OSF, Women First Fund, and The Ford Foundation;

impact investors such as TPG’s Rise Fund, Black Ambition, and Afric Invest; and bold funding collaboratives such as TED’s Audacious Project and Co-Impact.

Bridgespan aims for a world where all people have the opportunity to flourish. Given how society works today—as manifest in systems and mindsets that have developed over time—that opportunity is not accessible to all. We are committed to equity, specifically to doing work to help ensure that race, gender, and other dimensions of identity are not determinants of life outcomes and to building an organization where the diverse set of individuals we need can thrive in pursuit of their full professional potential, and to proactively addressing the systems that help or hinder these goals.

It is a commitment to both external equity work and internal inclusivity that gets Bridgespan closer to achieving its mission.

The Office Operations Manager is an integral member of the Bridgespan office management and administrative teams, requiring close collaboration with the New York Office Head, Partner group, Talent Partner and Manager, EAs, Receptionists, and the broader office team to provide the best support possible to ensure the smooth running of Bridgespan’s New York office and optimization of our business performance and staff environment.

This role will supervise the New York Office Receptionist, and support people and projects as they relate to the management of the New York office.

• Manage day-to-day facilities at our New York office, responding quickly to urgent issues, including the occasional situation that needs after-hours follow-up.
• Supervise the New York Office Receptionist, including day-to-day direction, regular feedback, annual performance reviews, and professional development.
• Build strong working relationships with building management, property managers, security, contractors, and vendors, and negotiate vendor contracts.
• Maintain safety measures, including fire safety protocols and staff assignments for drills.
• Manage organization of lockers, storage, and access passes.
• Maintain and improve office and kitchen systems, layouts, and equipment procurement and maintenance.
• Troubleshoot basic office technology issues. IT support may be limited, so you'll learn unfamiliar systems as needed.
• Help coordinate office moves, renovations, and other in-office events and/or projects.
• Organize quarterly office-wide cleaning days.

• Calendar management:
  Manage Office Head's calendar and schedule meetings, resolve conflicts, and prioritize requests accordingly
• Coordinate domestic and international travel, including air, train, hotel, and ground transportation.
• Prepare and submit time and expense reports for Office Head
• Meeting set-up coordination:
  Support key meetings and events with conference room arrangement, catering, A/V, agendas, and minutes. This includes convenings, team retreats, and social events.
• Communicate…