Administrative Assistant, AAD Volunteer Programs

Alumni Affairs and Development (AAD) is committed to enhancing the lives of Cornell alumni and future alumni through lifelong partnership in commitment to the university’s founding principle of “any person ... any study.” AAD fosters vibrant, lifelong alumni engagement of Cornell University’s 370,000 + alumni, through a variety of programs.

Cornell Volunteer Programs is part of the Engagement Initiatives, Volunteer Programs, and College and Unit Partnerships team (EIVP), a supportive, innovative, and motivated group of engagement professionals within Cornell Alumni Affairs and Development (AAD). EIVP builds meaningful connections through maintaining volunteer life cycle operations within Alumni Affairs, offering lifelong learning and engagement through Cornell’s Adult University and Cornell Alumni Travel programs, supporting College and Unit Alumni Affairs partnerships, and providing scalable, relevant alumni career support.

Cornell University's Alumni Affairs and Development division is seeking an organized, collaborative, and service-oriented Administrative Assistant to support some of Cornell's most influential alumni volunteer organizations and engagement initiatives. In this dynamic role, you'll help alumni and volunteer leaders connect with Cornell in meaningful ways while contributing to programs and events that strengthen the university's global community.

Reporting to the Director of Volunteer Operations, the Administrative Assistant provides essential operational, administrative, and programmatic support to the Engagement Initiatives, Volunteer Programs, and College and Unit Partnerships team.

This highly collaborative position combines administrative coordination, relationship management, communications, event support, technology systems administration, project coordination, and volunteer engagement. You'll play an important role in helping Cornell's volunteers engage successfully with the university while supporting programs that recognize and celebrate their contributions.

You’ll work closely with alumni leaders and volunteers, support university-wide initiatives, and collaborate with colleagues across Cornell's colleges, units, and Alumni Affairs and Development division.

Support Volunteer Programs and Engagement Initiatives:

• Coordinate meetings and events, both in-person and virtual, including scheduling, agenda preparation, materials development, note-taking, and follow-up.
• Serve as an important point of contact for alumni volunteers, volunteer leaders, students, faculty, parents, and campus partners.
• Monitor and respond to program inquiries and provide high-quality customer service.
• Support volunteer leadership organizations, including the Cornell University Council (CUC), the CUC Administrative Board, and the Committee on Alumni Trustee Nominations (CATN).
• Maintain constituent information, volunteer records, and program databases.

Coordinate Programs and Special Projects:

• Lead the coordination and execution of volunteer training, onboarding, leadership development programs, and webinars.
• Coordinate registration processes for major events, including creating registration experiences, troubleshooting participant issues, reporting, and on-site registration operations.
• Develop participant communications, FAQs, and resources that improve the volunteer and attendee experience.
• Maintain volunteer program websites, online resources, and internal communication tools.

Plan and Support Signature Events:

• Cornell Volunteer Summit
• Frank H.T. Rhodes Exemplary Alumni Service Awards
• Volunteer leadership meetings and recognition events
• Responsibilities may include logistics coordination, communications, registration coordination, materials preparation, volunteer support,…