Office Assistant 2 - NY HELPS

Under the general direction of the Office Assistant 3 the incumbent will be responsible for the application process for the Licensing Bureau. The application process consists of entering data into the Bureau’s respective database and imaging or scanning of all files as a part of the Bureau’s electronic repository of documents.

• Review and process applications for gaming, horse racing, charitable gaming, and lottery as necessary.
• Process and research DCJS reports on prospective applicants. Scan fingerprint information into electronic system in order to receive results back for licensure determination.
• Draft approval letters for applicants of gaming, horse racing, charitable gaming, and lottery as needed once applications are reviewed and recommended for licensure.
• Communicate with individuals or entities regarding application deficiencies and track responses and follow-up as necessary.
• Enter and maintain the workflow into the Bureau’s respective databases and scan required documents as part of the Bureau’s electronic databases. Interact with the public and the Commission’s central staff and regional offices to ensure adherence to all licensing procedures.
• Respond to license status requests. Answer questions from and provide information to various parties regarding agency activities, transactions, and procedures. Refer inquiries as necessary.
• Operate various communication systems such as telephones and computers; and keep records of such communications.
• Ensure licensed individuals adhere to required disclosures for information by preparing written correspondence. Track response returns and assess whether the information is sufficient based on Commission requirements.

Under the general direction of the Office Assistant 3 the incumbent will be responsible for the application process for the Licensing Bureau. The application process consists of entering data into the Bureau’s respective database and imaging or scanning of all files as a part of the Bureau’s electronic repository of documents.

• Review and process applications for gaming, horse racing, charitable gaming, and lottery as necessary.
• Process and research DCJS reports on prospective applicants. Scan fingerprint information into electronic system in order to receive results back for licensure determination.
• Draft approval letters for applicants of gaming, horse racing, charitable gaming, and lottery as needed once applications are reviewed and recommended for licensure.
• Communicate with individuals or entities regarding application deficiencies and track responses and follow-up as necessary.
• Enter and maintain the workflow into the Bureau’s respective databases and scan required documents as part of the Bureau’s electronic databases. Interact with the public and the Commission’s central staff and regional offices to ensure adherence to all licensing procedures.
• Respond to license status requests. Answer questions from and provide information to various parties regarding agency activities, transactions, and procedures. Refer inquiries as necessary.
• Operate various communication systems such as telephones and computers; and keep records of such communications.
• Ensure licensed individuals adhere to required disclosures for information by preparing written correspondence. Track response returns and assess whether the information is sufficient based on Commission requirements.

Permanent

Qualification:

Candidates must currently be a permanent Office Assistant 2 OR be reachable for appointment on the current Office Assistant 2 eligible list;

OR

Transfer

Qualification:

Candidates must currently be a permanent New York State employee eligible for transfer under Section 70.1 of…