Administrative Assistant 1​/Trainee

The Admin Assistant functions as the Assignor in the CMA and is responsible for assigning all referral submissions daily
* Respond to calls to the Regional Office 3 (Capital, Hudson Valley and Taconic districts) CRO unit.

• Perform clerical duties with sensitive time frames: responding to phone calls, email inquiries, typing/mailing letters, issuing CRO Need Level designations, Notices of Decision, Director to Director letters, typing meeting minutes and agendas for AROC, Conferences and Housing Designation Committee, responding to requests for data, uploading supporting documentation to CHOICES, utilizing Share Point, TABS, and Capacity Management Application platforms.
• Assignor Role
  -access/monitor CMA hourly to monitor new referral submissions and assign intake cases to Housing Liaisons responsible for reviewing referral packets on a rotational basis. Referrals must be assigned within one business day of receipt.
• Manage/monitor CRO mailbox and assign inquiries to staff, as appropriate.
• Participate as non-voting member of the Housing Designation Committee and record meeting minutes.
• Organize/schedule Fair Hearing Requests.
• Perform other clerical duties to include but not be limited to: word processing, typing letters, filing, ordering supplies, scheduling rooms, scheduling meetings, maintaining Web Ex and Teams capability and equipment maintenance, attending/taking meeting minutes, printing and copying information as requested, preparing necessary equipment for meetings, entering time off requests, creating basic forms, submitting Help Desk tickets and Work Requests, as needed, assisting the team as needed, etc.
• Assist with phone coverage for other Regional Office clerical support staff on an as needed basis.
• Other duties as assigned.

The Admin Assistant functions as the Assignor in the CMA and is responsible for assigning all referral submissions daily
* Respond to calls to the Regional Office 3 (Capital, Hudson Valley and Taconic districts) CRO unit.

• Perform clerical duties with sensitive time frames: responding to phone calls, email inquiries, typing/mailing letters, issuing CRO Need Level designations, Notices of Decision, Director to Director letters, typing meeting minutes and agendas for AROC, Conferences and Housing Designation Committee, responding to requests for data, uploading supporting documentation to CHOICES, utilizing Share Point, TABS, and Capacity Management Application platforms.
• Assignor Role
  -access/monitor CMA hourly to monitor new referral submissions and assign intake cases to Housing Liaisons responsible for reviewing referral packets on a rotational basis. Referrals must be assigned within one business day of receipt.
• Manage/monitor CRO mailbox and assign inquiries to staff, as appropriate.
• Participate as non-voting member of the Housing Designation Committee and record meeting minutes.
• Organize/schedule Fair Hearing Requests.
• Perform other clerical duties to include but not be limited to: word processing, typing letters, filing, ordering supplies, scheduling rooms, scheduling meetings, maintaining Web Ex and Teams capability and equipment maintenance, attending/taking meeting minutes, printing and copying information as requested, preparing necessary equipment for meetings, entering time off requests, creating basic forms, submitting Help Desk tickets and Work Requests, as needed, assisting the team as needed, etc.
• Assist with phone coverage for other Regional Office clerical support staff on an as needed basis.
• Other duties as assigned.

OPEN COMPETITIVE

QUALIFICATIONS:

The position may be filled at the Administrative Assistant Trainee 1 level equated to SG-8, Administrative Assistant Trainee 2 level equated to SG-10, or full performance Administrative Assistant 1 SG-11, based on education and experience. Candidates hired at the trainee level will be advanced to the full performance level following the successful completion of the traineeship.

Administrative Assistant Trainee 1:
Six months of experience in administrative support, which includes use of office software (e.g., email, word processing), provision of customer service, business writing, and/or office administration. To be advanced to the full performance level of this title you must successfully complete a set training and development program. Upon satisfactory completion of the 12-month training at the Trainee 1, you will automatically advance to Trainee 2.

Administrative Assistant Trainee…