Support Specialist

Provides comprehensive career navigation, planning, and support to job seekers, ensuring they receive the guidance and resources needed to achieve employment success. This team focuses on intake assessment, personalized career planning, and administrative support, creating a seamless experience for individuals as they navigate their career journey.

Ensures accurate, timely documentation and system updates that support the career navigation process. This role plays a vital part in maintaining data quality, tracking customer progress, and closing the communication loop between teams and customers.

Earn $22.84 per hour with full-time hours, daytime schedule, and a full benefits package including PTO, health, dental, vision, and retirement plans.

• Maintains and updates case notes, referrals, and customer records accurately and consistently in designated systems.
• Processes service outcomes and tracks milestones and follow-ups.
• Coordinates document collection for eligibility or referrals (training, support services, etc.).
• Follows up with customers to confirm next steps, update contact info, or clarify records.
• Supports reporting, data validation, and follow-up tasks to maintain service flow integrity.
• Acts as a communication bridge to ensure timely and accurate service coordination across teams.
• Provides administrative support to Intake and Career Plan Specialists.
• Performs other related duties as assigned.

• High school diploma or equivalent required; some college or vocational training preferred.
• One to two years of experience in administrative support, records management, or customer service preferred.
• Strong attention to detail and ability to manage large volumes of information accurately.
• Familiarity with electronic records systems and case management software.
• Strong communication skills, especially for follow-ups and clarification of records.
• Organizational skills and ability to multitask in a fast-paced team environment.

• Time Management:
  Effectively prioritizes tasks, uses time efficiently, and meets deadlines while managing multiple responsibilities.
• Functional/Technical
  
  Skills:
  
  Demonstrates expertise in case management systems, forms processing, and documentation practice.
• Detail Orientation:
  Consistently ensures the accuracy and completeness of all records and service entries.
• Process Management:
  Follows documentation workflows and contributes to improvements in service tracking and coordination.
• Integrity and Trust:
  Handles sensitive information confidentially and ethically.

• Support:
  Collaborates effectively with coworkers and management. Promotes service excellence by fostering a cooperative and respectful work environment.
• Customer Service:
  Consistently demonstrates empathy, professionalism, and responsiveness to customer needs. Takes initiative to resolve concerns and exceed expectations.
• Communication:
  Communicates clearly and respectfully in both verbal and written formats. Actively listens, builds rapport, and adjusts communication style for different audiences.
• Effectiveness:
  Reliably completes tasks and meets deadlines. Demonstrates strong follow-through and prioritizes work effectively to support team and customer outcomes.
• Job Knowledge:
  Applies knowledge and skills effectively in daily tasks. Strives to increase expertise and ensures accuracy and quality in work products.

Reliable transportation and the ability to travel in personal or commercial vehicles as required to accomplish assigned duties. If traveling in your personally owned vehicle, valid vehicle insurance is required.

The working conditions are typical of a professional office…