Operations Manager

Gemic is a global business consultancy operating out of New York, Helsinki, Berlin, Toronto, and Abu Dhabi. Powered by systems thinking and the social sciences, we help the world’s leading companies to grasp shifts in culture, industry, and technology, while defining opportunities for meaningful innovation and growth. As People & Operations Manager, you are the face of our New York office and a hands‑on member of our global People function, within the Operations team.

You will welcome clients, new hires, and colleagues visiting from other offices, and make sure everyone feels looked after from the moment they walk in. Behind the scenes, you will keep the North America entities running smoothly. You will handle the people operations processes (some global) with care and attention to detail and look for improvement ideas and implement them in collaboration with your team colleagues.

This role is a varied, in-person role for someone who enjoys hospitality as much as running clean administrative processes and global collaboration. You will be part of the global operations team and report to the Senior People and Operations Manager.

• Administer payroll and benefits across our global offices, working with our external providers
• Keep records accurate and confidential in our people tool and support with administrative people processes e.g. visa processes, background checks, documentation

• Coordinate global onboarding so every new hire has a smooth start and can start contributing quickly
• Be the day‑to‑day point of contact for North American colleagues for office and people questions

• Be the first point of contact for clients, candidates, and visitors, and run client visits end to end (catering, room setup, meeting supplies)
• Plan and run North American culture events and team gatherings with global alignment

• Manage NYC office operations, including supplies, equipment, and building access
• Oversee vendors such as cleaners and other facility providers
• Keep the space clean, organized, and on‑brand
• Improve and document office processes so they scale

• Provide administrative support for the NYC and Toronto offices, including registrations, documentation, and entity filings

• Relevant experience in office management, people operations, HR administration, or a hospitality‑led support role
• Strong organization and attention to detail, especially with sensitive and confidential information
• Service‑minded approach to problem solving and assistance, continuously improving processes
• A natural host, making people feel welcome
• Ability to be on‑site 3‑4 days per week in our Brooklyn office
• Strong interpersonal skills and comfortable interacting with various levels of seniority in different regions
• Proactive and passionate about the employee experience
• Ability to take initiative, coordinate with others and follow through
• Proficiency with Google Suite and Microsoft Office; generally tech‑savvy a big plus
• Excellent verbal and written communication skills and the ability to deliver with effectiveness, clarity, and purpose
• Ability to work independently, collaboratively, and multitask in a fast‑paced environment
• Location and eligibility:
  Must reside in and be legally authorized to work in New York (U.S. work permit required) as of the start date

• A full‑time role as part of a dynamic, international team in our beautiful office in the heart New York City
• Salary range: $75,000 - $90,000 USD
• Paid Time Off:
  Twenty‑five (25) vacation days per calendar year, eleven (11) public holidays, two (2) personal days, and five (5) sick days
• Learning and Development Stipend - $750 USD annually
• Retirement Savings: 401k match of 50% of first 6%
• Health Benefits:
  
  75-100% employer‑paid health benefits (medical, dental and vision)
  • FSA and HSA
  • Talk Space, One Medical, Kind Body, Teladoc
• More Benefits:
  Commuter benefits, Discounted Citibike membership

Gemic is an Equal Opportunity Employer. We are committed to fostering a diverse, inclusive, and equitable workplace, and we encourage all qualified individuals to apply, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.