Customer Service Representative Job New York New York USA,Administrative/Clerical

The Customer Service Representative's (CSR) role is to perform secretarial-type duties and provide administrative and organizational support for doctors, clients, co-workers, and other professionals.

Key Responsibilities:

Customer Support: Professionally answer multi-line telephone system; take accurate messages; process client information on computer system; process incoming and outgoing mail
Veterinary Support:
Apply knowledge of company policies, procedures, and pricing, to best meet the clients' needs; maintain a working knowledge of patient records and have the ability to notice and adjust corrections as appropriate; horse-handling opportunities available if the individual is interested and able; prepare and maintain veterinary appointment schedules
Data and Documentation: Ensure medical records are complete; maintain files in an organized and accessible manner; ensure client and patient records are complete and accurate; record client interaction with details of inquiries, complaints, or comments
Financial Support: Process payments; maintain the petty cash drawer with proper documentation.
Staff Interaction: Train co-workers and students; participate in staff meetings and continuing education opportunities.
Housekeeping and Safety: Perform routine housekeeping and maintain hospital standards in various areas to ensure a safe and professional workspace.
Other Assigned Tasks as Needed: Oversee office inventory supplies; input and complete the audit process of entered invoices; other tasks not specified.

Skills

Interpersonal Skills

Verbal and Written Communication

Customer Service

Professionalism

Detail-Oriented

Time Management

Computer Literacy Patient Relations

Medical Terminology

Ability to Manage Multiple Priorities

Education/Licensing

Degree:
High School Diploma or equivalent

Experience

Prior client services experience is helpful.

Equine knowledge and skill are helpful.

Physical Requirements

Prolonged periods sitting at a desk and working on a computer.

This job does not require horse handling.