Part-Time Library Assistant, Weekends; Academic year

Salary: $21.50 Hourly

Job Type: Part-Time Staff

Job Number:

Location: Queens Campus, NY

Department:

Closing:

St. John's, established in 1870, has two New York City campuses;international locations in Rome, Italy;
Limerick, Ireland; and Paris, France; and study abroad locations around the world. The Princeton Review and other top rankings consistently recognize the University's outstanding academics, diverse student body, dynamic internship, and volunteer opportunities, focus on student life, and diverse study abroad offerings. St. John's University offers morethan 100 undergraduate and graduate programs in its six colleges and schools, with a growing number of programs offered online.

The University is accredited by the Middle States Commission on Higher Education and 12 other major academic and professional associations.

A dedication to diversity, equity and inclusion is at the heart ofour mission. As a Catholic and Vincentian university, St. John's is committed to institutionalizing practices of inclusive excellence to ensure that we welcome and celebrate the intrinsic worth of all members of our community. We will become an even stronger university as we enhance equity at every level of our institution.

Our graduates will excel in the competencies and values needed for leadership and service in a rapidly evolving world.

The Part-Time Library Assistant provides front-line customer service to our students, faculty, staff, and administrators. This position is a 40-week part-time position, based on the academic

Fall/Spring calendar.

• Provide accurate, timely, student-centered information and service from the 3rd Floor Service Desk in person, online or by telephone, supporting circulation, interlibrary loan, hold shelf,reserves, research, media, and related library services.
• Apply library policies, procedures, and workflows consistently to ensure accurate transactions, operational efficiency, and apositive experience for students and other library patrons.
• Identify and resolve patron questions and service issues in atimely manner, provide quality information and directions, and connect students to appropriate library resources and support.
• Support the effective operation of the circulation department by following established opening and closing procedures and maintaining an organized, welcoming, and productive service environment. Monitor study areas by taking hourly headcountsthroughout the day.
• Supervise student workers as needed. This includes training,assigning, and prioritizing tasks, and reinforcing library policies and procedures.
• Maintain ongoing communication with department supervisor regarding operational issues, service challenges, and any other issues or concerns.
• Participate in library projects and initiatives that enhance operational efficiency, service quality, and the student experience.
• Adapt to changing workflow priorities and staffing needs while maintaining consistent high-quality service.
• Perform other duties as needed to support effective library operations and student success.

Please note that this job description is not designed to cover orcontain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time,with or without notice. with or without notice.

N/A

• Student Centered Service:
  Demonstrated commitment to creating awelcoming and supportive library experience that helps our librarypatrons obtain the resources and assistance they need tosucceed.
• Library Systems Proficiency:
  Develop proficiency in all ILS/WMSfunctions, i.e., check in/checkout items, searching catalog for resources, locate course reserve materials etc. This includes the ability to locate library materials needed, diagnose and resolvepatron issues in an efficient and timely manner in line with library policies. Attention to detail.
• Technology
  
  Skills:
  
  Strong computer skills and proficiency with Microsoft 365 applications including Outlook, Teams, Word, and Excel. Learn to use standard equipment - scanners, microfilmreaders, etc.
• Operational Efficiency:
  Ability to manage multiple priorities,follow established workflows, identify inefficiencies, and complete tasks accurately and in a timely manner.
• Problem Solving:
  Ability to assess patron and operational issues, determine appropriate…