Front Desk Receptionist​/Administrative Assistant

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Full Time New York, NY, US

Front Door Receptionist/Administrative Assistant

Job Description

Organizational Summary

Union Settlement is an East Harlem based nonprofit organization founded in 1895. For over 130 years, Union Settlement has provided critical and innovative programming to children, youth, families, and older adults. As a pioneer of the settlement house movement, Union Settlement continues to meet the needs of the ever-changing East Harlem community through its core programs. Through these programs, New Yorkers gain opportunities, develop skills, and become empowered to pursue and achieve their dreams.

Today, Union Settlement provides services through 33 program sites in approximately 28 locations. Union Settlement’s current programmatic portfolio includes the following service areas:
Early Childhood Education, Youth Development and Opportunity, Family Services (including the Family Enrichment Center, the Family Childcare Network, and the East Harlem Community Partnership, NYC Benefits, Adult Education, Mental Health Services, Older Adult Centers, and Economic Development. Union Settlement serves more than 15,000 individuals and nearly 1,000 businesses every year.

Strengthened by a dynamic, diverse, and collaborative workforce of more than 350 employees, Union Settlement also serves as a connector, convener, and advocate for East Harlem and its partners. To learn more about Union Settlement, visit (Use the "Apply for this Job" box below). , visit  .

Position: Front Desk Receptionist and Administrative Assistant

Department: Youth Development and Opportunity / Aging Health & Wellness Services

Reports to: Executive Director of YDO

Hours: 30 hours/week

Salary: $18 per hour

FLSA: Non-Exempt

Location:
Washington House Community Center

Union Settlement is seeking a welcoming, organized, and service-oriented Front Door / Administrative Assistant to support daily operations at the Washington House Community Center (WHCC). The individual will serve as the first point of contact for youth, families, community residents, program participants, staff, visitors, and external partners.

This position is essential to maintaining a safe, professional, accessible, and welcoming environment for all individuals entering the Center. The Front Door / Administrative Assistant will manage reception and visitor check-in procedures, respond to general inquiries, support administrative functions, maintain accurate records, and assist with the coordination of daily Center activities. The successful candidate will demonstrate professionalism, strong communication skills, sound judgment, discretion, and a commitment to Union Settlement’s mission of strengthening individuals and families in East Harlem.

1. Front Desk and Visitor Management

• Serve as the primary point of contact for individuals entering the Washington House Community Center.
• Greet visitors, parents, caregivers, youth, community residents, staff, and partner organizations in a courteous and professional manner.
• Monitor the front entrance and implement established visitor sign-in, identification verification, and check-in procedures.
• Direct visitors to the appropriate programs, departments, staff members, or meeting spaces.
• Maintain visitor logs and ensure all required sign-in and sign-out procedures are followed.
• Communicate with program staff regarding scheduled appointments, expected visitors, deliveries, and participant arrivals.
• Follow established building access, emergency response, and visitor management protocols.
• Maintain a visible and attentive presence at the front desk during assigned hours.

2. Administrative and Clerical Support

• Answer and direct incoming telephone calls, respond to general inquiries, and take accurate messages.
• Monitor and distribute incoming mail, packages, deliveries, and other correspondences
• Support the preparation of sign-in sheets, attendance logs, meeting materials, calendars, and program documents.
• Maintain accurate and organized administrative records in accordance with organizational procedures.
• Assist with scheduling appointments, reserving meeting spaces, and coordinating general office needs.
• Provide administrative support to the Site Director, program leadership, and other designated staff as needed.

3.…