Associate Services Assistant , Records and Compliance

Job Category: H - Clerical 080

Requisition Number: TEMPL
011745

• Posted :
  October 15, 2026
• Full-Time
• On-site

Showing 1 location

Canandaigua, NY, USA

Join our Associate Services team as a full-time Associate Services Assistant - Records & Compliance. This role serves as the primary administrator of employee records, compliance documentation, and  administration, ensuring information is maintained accurately, confidentially, and in accordance with organizational and regulatory requirements. The position supports personnel file management, HRIS updates, document retention, audits, compliance tracking, and associate services while consistently meeting weekly deadlines and service standards.

Schedule: Mon-Fri, day hours.

Starting Pay Range: $22.00 - $26.00, based on experience.

• Tuition reimbursement up to $6000/year
• Contribution and match on Retirement Plan
• Four weeks paid time off
• Access to Success coaches
• Free parking

Company Culture: Thompson Health has a culture of empowerment. At Thompson, interdisciplinary teams come together to improve care, your suggestions are welcomed and your ideas are part of the solution. Three of our executives have an RN background so we understand the importance of the patient experience!

• Focus on CARES values
  :
  Commitment, Action, Respect, Excellence, and Service
• Focus on Employee Wellness
  :
  Biometric screenings, Wellness programs, Onsite gym, Zen Room, Community Shared Agriculture program, Access to Success Coach
• Staff Recognition platforms
  :
  Shining Stars, CARES Count website

Position Summary

• Serves as the primary administrator of employee records, compliance documentation, personnel files, and  administration.
• Responsible for maintaining the accuracy, security, confidentiality, and timely processing of employee information throughout the associate lifecycle.
• Supports compliance initiatives through records management, document retention, audit preparation, and HRIS maintenance.
• Requires exceptional attention to detail, strong organizational skills, the ability to manage competing priorities, and a commitment to meeting weekly deadlines.
• Plays a key role in ensuring regulatory compliance, operational efficiency, and a positive associate exp. through responsive, reliable & accurate administrative support.

Key Responsibilities:

• Maintain and audit employee personnel records and files.
• Serve as the department's primary  Administrator.
• Maintain I-9 records and support compliance audits.
• Track required certifications, training, and compliance documentation.
• Administer document retention and records management processes.
• Maintain accurate employee information in HRIS systems.
• Generate reports and assist with data analysis and audits.
• Respond to associate and leadership inquiries regarding records and documentation.
• Ensure requests, updates, and compliance activities are completed accurately and within required deadlines.
• Processes time and attendance for department.
• Covers the reception desk as necessary.

Minimum Qualifications:

• High School Diploma or GED required;
  Associate Degree preferred.
• 2 years of administrative, office, HR, records management, or compliance-related experience.
• Minimum of 6 months exposure to HR/Payroll practices.
• Strong organizational, customer service, and computer skills.
• Ability to maintain confidentiality and manage multiple priorities while meeting deadlines.

Pay Range: $22.00 - $26.00 per hour

Starting Pay: Based on Experience

Thompson Health is an EOE encouraging individuals with disabilities and veterans to apply.

Intermediate

Shows intense and eager enjoyment and interest

Capable of carrying out a given task with all details necessary to get the task done well

Works well as a member of a group

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.