Front Desk Administrator Job City of Cohoes New York USA,Administrative/Clerical

Location: City of Cohoes

This contract Receptionist role provides high-level administrative and front desk support in a professional, client-facing environment. You will serve as the first point of contact for visitors and callers, ensure a welcoming experience, and deliver dependable administrative assistance to support daily operations. The position offers extensive hands-on training onsite and the potential for contract extension.

Responsibilities

Greet and warmly welcome visitors, ensuring they feel attended to and directing them to the appropriate person or area.
Answer and route incoming calls using a telephone or console switchboard, providing accurate information and taking detailed messages as needed.
Provide clear and professional information to visitors and callers regarding the facility, services, and procedures.
Receive, log, and send packages via couriers, ensuring timely and accurate handling of incoming and outgoing deliveries.
Maintain an accurate visitor log and call records to support security and operational tracking.
Issue and collect security passes or badges for visitors, following established procedures to support a secure environment.
Perform general clerical tasks such as typing, filing, data entry, and maintaining organized records and documents.
Maintain the boardroom schedule, ensuring meeting times are accurately recorded and avoiding conflicts.
Coordinate boardroom equipment needs and ensure equipment is available, functional, and set up as required for meetings.
Provide administrative support including photocopying, binding documents or books, and preparing mailers and other materials.
Handle information requests with professionalism and discretion, ensuring confidentiality is maintained at all times.
Manage time effectively to handle multiple tasks and priorities in a fast-paced, hospitality-focused environment.
Collaborate with internal stakeholders and management, participating in a multi-step interview and onboarding process and engaging in ongoing hands‑on training.

Essential Skills

Demonstrated hospitality with experience in client-facing roles, showing a high level of professionalism.
Strong verbal and written communication skills, with the ability to interact clearly and courteously with visitors, callers, and colleagues.
Proven customer service skills, including an outgoing and personable demeanor and the ability to build rapport quickly.
Effective multi‑tasking abilities, managing multiple calls, visitors, and administrative tasks simultaneously.
Strong interpersonal skills, with the ability to work collaboratively and maintain a positive, professional presence at the front desk.
Ability to work independently and manage one's time effectively with minimal supervision.
Ability to keep information organized, accurate, and confidential, particularly visitor logs, call records, and sensitive documents.
Previous experience using computer applications such as Microsoft Word, Excel, and PowerPoint.
High school diploma or equivalent.
Minimum 5 years of relevant experience, with 510 years preferred in reception, customer service, administrative support, or similar roles.
Comfort working in an environment that requires completion of check, including a 10-panel screening and credit history report.

Additional

Skills & Qualifications

Experience in front desk operations, including managing visitor flow, switchboards, and reception areas.
Experience in administrative support, including typing, filing, data entry, and document preparation.
Proficiency with Microsoft Office and general office technology to support day‑to‑day administrative tasks.
Strong attention to detail when maintaining logs, schedules, and records.
Ability to adapt quickly and learn through hands‑on training.
Professional phone etiquette and…