Library Assistant, Access Services

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Title:

Library Assistant, Access Services

Location:

Midtown

Org Unit:
Resource Management

Work Days:

Weekly

Hours:

35.00

Exemption Status:

Non-Exempt

Salary Range:$24.78-$27.25

* As required under NYC Human Rights Law Int  - Salary range for this role when Hired for NYC Offices

Under general supervision, serves as a front-line representative providing high quality customer service and facilitating access to Library resources and Library staff expertise in order to meet the needs of patrons while promoting a culture and environment that is welcoming, stimulating and supportive

• Provides direct support at service desks. Responds to patron reference, technology, and equipment inquiries in person, by email, chat, and by phone.
• Directs patrons on the availability and location of Library materials using the computerized Library system and other online resources. Guides patrons in the use of electronic databases.
• Assists patrons with using the Library's print and photocopy management system, maintains public area computers and printers, troubleshoots basic hardware and software issues, and escalates more complex problems as needed.
• Utilizes the Library’s computerized systems to circulate and process materials and maintain a patron database. Processes renewals, holds, lost/overdue items, new books, reserves, and generates reports.
• Manages calendaring and reservation requests for computer labs and conference room. Liaises with departments to ensure their technology and room needs are met.
• Works closely with Information Technology Services (ITS) to provide and facilitate access to appropriate technology and hardware.
• Updates and maintains the Library’s presence on our website, social networking services, display screens, and other mediums.
• Enforces Library policies concerning access and appropriate behavior and appropriate use of computers and other resources on the premises.
• Monitors electronic security and fire alarm systems and handles violations or false alarms. Coordinates evacuations as needed.
• Performs Interlibrary Services, processes interlibrary loan requests for borrowing and lending.
• Performs notary services by appointment for WCM and NYP community.
• Maintains a neat and orderly appearance of the Library. Responsibilities include, but are not limited to, re-shelving materials, collecting materials from study carrels and tables, straightening furniture and cleaning monitors and whiteboards.
• Open and/or closes the Library as needed or assigned.

• High school diploma or GED

Approximately 2-3 years of related work experience, related experience within a Library and knowledge of computer systems.

• Ability to exercise standards of professionalism, including appearance, presentation and demeanor.
• Demonstrated ability to work independently and collaboratively with a diverse population of faculty, staff, students, colleagues, and affiliates.
• Demonstrated ability to learn new technology tools/skills.
• Demonstrated professional initiative and problem-solving skills.
• Excellent analytical, interpersonal, time management, and organizational skills.
• Excellent written and verbal communication skills, with a demonstrated ability to engage effectively in both in-person and virtual settings.

• Notary License preferred.

Standard office work

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “any person, any study.” No person shall be denied employment on the basis of any legally…