Lending Services Coordinator

The University at Buffalo (UB) Libraries is seeking a service-oriented, detail-driven, collaborative Lending Services Coordinator to join a team of dedicated professionals who work to meet the resource sharing needs of the university. This individual will facilitate the lending of UB library materials through Interlibrary Loan ( ILL ) via our networks, maintain healthy relationships with our partner libraries, and ensure the University Libraries are a productive member of the resource sharing community.

Primary duties will include:

• Serving as the initial point of contact for UB Resource Sharing Lending operations by answering questions, troubleshooting and resolving issues, and referring complex situations to the Head of User, Access and Resources Services.
• Ensuring Interlibrary Loan/Resource Sharing Lending requests received from other institutions for physical and electronic materials are processed accurately, efficiently, and in a timely manner according to established policies and procedures.
• Processing ILL /Resource Sharing Lending requests received from non-UB libraries via Alma, Rapido, OCLC , ILLiad, RapidILL, and other resource sharing systems.
• Monitoring and communicating with Borrowing libraries regarding ILL and Resource Sharing request issues, including overdue and lost items.
• Creating invoices for UB-owned materials that are not returned from Borrowing institutions.
• Working closely with the Resource Sharing Team and Delivery Services staff to determine adequate and appropriate student assistant staffing.
• Serving on University Libraries committees to better coordinate, implement, and administer workflows with our library and resource sharing systems.

The University Libraries is a welcoming multicultural environment that serves an increasingly diverse constituency of patrons. Our employees, services, collections, and policies honor and reflect this diversity, and we invite individuals whose perspectives and experiences will enrich and strengthen our organization to apply.

• benefits , where we prioritize your well-being and success to enhance every aspect of your life.

• An associate’s degree with three years of relevant library experience or a bachelor’s degree with one year of experience. A combination of education and experience may be considered in lieu of the education requirement.
• Organizational skills with the ability to manage competing priorities and meet deadlines.
• Interpersonal and communication skills with the ability to convey information clearly, resolve inquiries efficiently, and maintain positive relationships across a wide range of groups including faculty, staff, students and external libraries, institutions, and organizations.
• Judgment and problem-solving skills with the ability to assess situations and implement solutions that are guided by existing guidelines, policies, and procedures.
• Ability to work independently without day-to-day supervision.
• Technological proficiency, including the ability to learn and adapt to new software, systems and technology.
• Commitment to diversity, equity, and inclusion with the ability to support and enhance a diverse learning and working environment.
• Applicants must be authorized to work in the United States by their start date. The University at Buffalo does not guarantee that it will sponsor, support, or otherwise assist with obtaining work authorization.

• Two or more years working in Resource Sharing/Interlibrary Loan.
• Experience using Alma, Rapido, RapidILL, ILLiad, or World Share ILL .
• Experience with integrated library systems ( ILS ) and discovery platforms.
• Supervisory experience.

Salary Range $54,090-$57,000

Job Type Full-Time

Campus North Campus

Driving is not a required duty for this position. Employees who choose to operate university vehicles for business purposes must be enrolled in the LENS program to verify a valid Class D driver’s license.

Is a background check required for this posting?

Is a background check required for this posting? Yes

Background Check Notification For non-internal applicants: a selected candidate will have to complete and pass a background check prior to appointment.