Administrative Support, Bureau of Mental Health

Open to candidates who are permanent.

The Bureau of Mental Health's (BMH) mission is to improve mental health and wellness for people in New York City, and to eliminate racial and other long-standing societal disparities by providing services, resources, and opportunities to New Yorkers that are grounded in accurate, data-driven information that fosters community participation, thus reducing the stigma around mental health.

The Office of Assisted Outpatient Treatment (AOT) is responsible for the management and oversight of the Assisted Outpatient Treatment Program in New York City.

The New York State Legislature passed Kendra's law as an amendment to the Mental Hygiene Law to allow for outpatient civil commitment of individuals with histories of serious mental illness, difficulty engaging in rehabilitation, and who present high risk to themselves or the community.

The program enables these individuals to live safely in the community, avoid repeated inpatient hospitalizations, and ensure they have access to comprehensive outpatient services.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

• Perform difficult and responsible administrative work with some latitude for independent initiative and judgment.
• Review and run various data reports for AOT team and follow-up as necessary.
• Schedule and coordinate meetings, appointments and/or trainings for staff.
• Prepare agendas for meetings and manage schedules.
• Request and track medical records from outside agencies and hospitals.
• Maintain and update various spreadsheets.
• Provide customer service to community inquiring about AOT and the referral process.
• Provide customer service to mental health providers and internal staff who access AOT data system.
• Perform general clerical duties including, answering phones, directing calls to appropriate parties, photocopying, faxing, mailing and data entry.
• Add new material to file records, and create new records as needed.
• Maintain an electronic and hard copy filing system.
• Handle requests for information and data.
• Address and resolve administrative inquiries.
• Provide coverage for clerical functions and assist AOT team as needed.

PREFERRED

SKILLS:

• Ability to use Microsoft Windows software (Word, Excel, Visio, Access, and PowerPoint)
• Knowledge of community mental health resources; cursory knowledge of mental health terminology and diagnosis
• Good interpersonal and communication skills
• Ability to interface with service providers from all sectors of the service system
• Strong organizational skills

Why you should work for us:

• Loan Forgiveness:
  As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education's website (https://student aid.gov/pslf/)
• Benefits:
  City employees are entitled to unmatched benefits such as:
• o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• o additional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund.
• o a public sector defined benefit pension plan with steady monthly payments in retirement.
• o a tax-deferred savings program and
• o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Work From Home Policy:
  Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC…