Dir, Business Management Specialist

Location: New York

The Director, Business Management Specialist role combines serving as the Executive Assistant for TIAA's Chief Marketing & Communications Officer while also providing strategic business support for the broader Marketing & Communications organization. Under minimal supervision, you will operate at both tactical and strategic levels, managing day-to-day administrative tasks that enable the CMCO to focus on organizational priorities while also supporting M&C's business operations.

This role requires someone equally comfortable coordinating international travel as compiling CEO level status reports on key marketing initiatives.

Key Responsibilities and Duties Executive & Administrative support includes scheduling meetings and calls for the CMCO, managing a complex and dynamic calendar including coordination of staff meetings and meetings with external partners and organizations. Acts as a liaison between the CMCO and internal departments, ensuring effective communication and cohesion within the office environment. Drives close coordination and proactive resolution with the pool of Executive Assistants supporting the Executive Committee and M&C Leadership Team, ensuring seamless scheduling and consistent service delivery.

Assists with communication efforts upon request, including drafting and sending communications on behalf of the CMCO. Coordinates travel arrangements for the CMCO, both domestically and internationally. Processes expense reports for the CMCO and direct reports as needed, ensuring compliance with company travel and expense policies. Obtains and organizes information for use in conferences, speeches, town halls, and reports as requested by the CMCO.

Maintains strict confidentiality of all corporate, personnel, and business-sensitive matters. Ensures adherence to required training completion across the team, monitoring progress and following up with leaders and individuals as needed to maintain scorecard performance. Identifies opportunities to leverage AI to absorb routine task work, freeing up capacity for higher-value strategic support. Portfolio & Business Management – Compiles and documents updates on key initiatives across M&C and tracks risks, issues, action items, and progress.

Follows up with teams as necessary. Develops and updates PowerPoint decks that will be shared with enterprise leadership and across lines of business. Drives meeting planning and preparation in support of business projects, offsites, and strategic objectives, including agenda development and material gathering. Educational Requirements University (Degree) Preferred Work Experience5+ Years Required; 7+ Years Preferred

Physical Requirements

Physical Requirements:

Sedentary Work Career Level 9

IC

Required Experience:

5+ years of experience as an Administrative Assistant, Executive Assistant or Business Manager

Preferred Experience:

7+ years of experience as an Administrative Assistant, Executive Assistant or Business Manager Excellent interpersonal skills with the ability to build strong relationships across all levels of the organization. Exceptional organizational and time-management skills with the ability to manage multiple competing priorities. A proactive approach to problem-solving and decision-making. Strong written and verbal communication skills, including experience drafting executive-level correspondence. Proven ability to handle sensitive and confidential information with discretion.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) as well as Teams, Concur, and Workday. Experience or curiosity of learning and using AI Demonstrated ability to thrive in a high-pressure fast-paced environment. Experience supporting Marketing & Communications functions  #LI-CS1

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